10
Service & Warranty
Obtaining Emergency
Warranty Repair
A roadside emergency can happen at any time, whether your RV
is new or old. If you are traveling, using the following guidelines
can help get you back on the road faster.
1. To find the nearest authorized repair center, use the
Dealer Locator on our website www.granddesignrv.com.
2. If there is not an authorized dealer near your location,
try the following to find a repair facility:
• Ask the campground sta for referrals.
• Check the local telephone yellow pages.
• Contact your dealer, or
• Grand Design RV Customer Support.
3. When you find an authorized dealer or repair facility:
a. Call the RV repair facility to discuss your situation and
make an appointment. Ask how their billing will be
handled. They may choose to bill Grand Design RV
directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they
or you must call Grand Design RV Customer Support
to discuss applicable warranty coverage prior to any
repair work being performed.
c. Grand Design RV Customer Support will issue an
authorization number upon warranty repair approval
and advise if any original parts must be returned.
d. Only after the authorization number has been issued,
may the repair center begin work on your RV.
e. For reimbursement, either you or the RV repair facility
must send a copy of your itemized repair bill and all
requested return parts to Grand Design RV by UPS
(regular ground, freight pre-paid) within 60-days of
the completed repair date.
◦ To expedite processing your warranty claim, include
your name, address, phone number, the RV's 17-digit
VIN, and your authorization number.
◦ If returning parts, include a copy of your freight bill.
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