3 | P a g e
PENNSYLVANIA TELEPHONE COMPANY
Voicemail System Commands
PTC utilizes a voicemail system called Comedian Mail.
This short guide will assist users in navigating the features and menus of the system.
LOGGING INTO VOICEMAIL SYSTEM
1. To access your voicemail from your phone: Dial *97, or press envelope button on compatible device
2. To access your voicemail from someone else’s phone: Dial *98, listen for prompts. Enter your own extension
number (which corresponds to your mailbox), and your password (default is 1234).
MAIN MENU
This is the first menu that appears once you have logged in:
Press: 1 - Listen to messages in currently selected folder
2 - Change folders
3 - Advanced options to change message delivery settings
0 - Mailbox options to change greetings
* - Repeat menu options
# - Exit from voice mail system
MAILBOX OPTIONS
You can record various greetings and change your password:
Press: 1 - Record your unavailable message (greeting callers hear when you are away from your desk)
2 - Record your busy message (greeting callers hear when you are already on another call)
3 - Record your name
4 - Record your temporary greeting (if you plan to be away for an extended period)
5 - Change your password
MESSAGE PLAYBACK
The following options are available before, during and after playback of the messages:
Before playback:
Press: 1 - To skip over date and time the message was received
During playback:
Press: * - Rewind message by 3 seconds
# - Fast forward message by 3 seconds
0 - Pause or resume message playback
After playback:
Press: 1 - Go to first message in current folder
2 - Change folders
3 - Advanced options (details below†)
4 - Go to previous message in folder
5 - Replay the current message
6 - Go to the next message in the folder
7 - Delete or undelete the message
8 - Forward message to another user on the system
9 - Save the message to a different folder
0 - Mailbox options
* - Replay the prompt
# - Exit the voice mail system
Note: If you wish to replay, skip, delete, or save the message without listening to it in its entirety, you may also
do so while the message is playing by pressing the corresponding key.
†Advanced Options – The following commands are available after playback of each message:
Press: 1 - Record a message and send it directly to the mailbox of the person who sent you the message
3 - Play the message envelope
5 - Leave a message for another user on the system.
* - Return to the main menu
Questions?
Call (215) 634-2997 or email
support@richmondcomputer.com
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