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Call Parking
Description
Call parking is a feature that allows a person to place a call on hold with one device
and resume it from a different device. When the call is placed on hold, the UCM
temporarily moves the call to a special extension on the UCM (hence “parking” the
call) that can be dialed for retrieval. The range of extensions that is dedicated to
parked calls is called the “Parking Lot”.
Getting Started
The Call Parking feature is available by default on the UCM. To use it:
1. Make sure that there is a feature code configured for it in Call
Features→Feature Codes→Feature Maps and that it is not disabled. The
default feature code is #72.
2. Create a Parking Lot and configure it with the desired settings. Use parklot
as extension may need to be checked for the service to work properly.
Using the Service
Assuming the following:
• A and B are extensions registered to the UCM.
• C is an out-of-office POTS phone
• 700 is the created parking lot with 701-710 as the available extension range
to park in
The service can be used as such:
1. C calls A.
2. A picks up, and the call is established.
3. A dials #72 and enters 701 after the prompt.
4. C is now parked on extension 701 and hears hold music.
5. B dials 701 to retrieve C.
6. Call between B and C is established.
If C is not retrieved after the configured timeout period, C can either be routed back
to A (default behavior) or be forwarded to another destination (requires Failover
Destination to be configured).
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