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Grandstream Networks UCM6104 User Manual

Grandstream Networks UCM6104
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Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Table of Contents

Other manuals for Grandstream Networks UCM6104

Questions and Answers:

Grandstream Networks UCM6104 Specifications

General IconGeneral
BrandGrandstream Networks
ModelUCM6104
CategoryPBX
LanguageEnglish

Summary

Product Overview

Technical Specifications

Resumes technical specifications, protocols, codecs, telephony features, languages, and upgrade/provisioning settings for UCM6100 series.

Installation

Getting Started

System Settings

Network Settings

Details how to configure network parameters like LAN settings, WAN settings, 802.1X, and Port Forwarding for the UCM6100.

Security Settings

Covers firewall configurations, including Static Defense, Dynamic Defense, Fail2ban, and SSH access for system security.

Provisioning

Auto Provisioning Settings

Details the methods for auto provisioning: SIP SUBSCRIBE, DHCP OPTION 66, and mDNS.

Global configuration

Covers global policy and templates for provisioning Grandstream SIP end devices, with priority settings for configurations.

Extensions

Create New SIP Extension

Provides a step-by-step guide to manually create new SIP extensions, covering basic settings, media, features, and specific time options.

Batch Add Extensions

Describes how to add multiple extensions (SIP, IAX, FXS) simultaneously using batch add functionality.

Analog Trunks

Analog Trunk Configuration

Details the configuration parameters for analog trunks, including channels, SLA mode, barge allowed, and hold access.

VoIP Trunks

VoIP Trunk Configuration

Covers the configuration of VoIP trunks (SIP, IAX) including provider name, type, hostname, NAT, and codec preferences.

Direct Outward Dialing (DOD)

Describes the Direct Outward Dialing (DOD) service for allowing direct connection to outside lines and configuring it on the UCM6100.

SLA Station

Create/Edit SLA Station

Details how to configure SLA stations to monitor analog trunk status and pick up calls using BLF keys.

Call Routes

Outbound Routes

Explains how to configure and manage outbound rules, pairing extension patterns with trunks for external calls.

Outbound Blacklist

Covers configuring a blacklist for outbound routes to block specific numbers or patterns from making calls.

Conference Room

Conference Room Configurations

Explains how to create, edit, view, invite, and manage conference rooms, including settings for participants and recordings.

IVR

Configure IVR

Details how to create, edit, view, and delete IVR configurations, including basic settings and key pressing events.

Voicemail

Configure Voicemail

Details global voicemail settings such as max greeting, operator extension, message limits, and remote access.

Ring Group

Configure Ring Group

Details how to configure ring groups with different ring strategies (simultaneously, linear, least recent, fewest calls, random, round robin).

Paging and Intercom Group

Configure Paging/Intercom Group

Describes how to set up paging and intercom groups for making announcements to groups of phones.

Call Queue

Configure Call Queue

Details how to configure call queues using static or dynamic agents, with options for strategy and custom prompts.

Call Center Settings and enhancements

Covers features like virtual queue, position announcement, agent login, and autofill for call center management.

Pickup Groups

Configure Pickup Groups

Details how to create and configure pickup groups, allowing users to pick up calls for other extensions.

Fax Server

Configure Fax/T.38

Details the configuration for Fax Server, including T.30/T.38 support, PDF conversion, and Fax/T.38 settings.

Receiving Fax

Provides sample configurations for receiving faxes from PSTN lines and setting up fax extensions.

Presence

Follow Me

Edit Follow Me

Guides users on how to configure the Follow Me feature to direct calls to multiple numbers or extensions.

DISA

Dial by Name Configuration

Describes how to create Dial by Name directories for searching people by name via phone keypad, offering convenience and improving business image.

Active Calls and Monitor

Call Monitor

Guides on how to monitor active calls using feature codes for Listen, Whisper, and Barge modes.

Call Features

Feature Codes

Lists and describes various call features and their corresponding feature codes for Blind Transfer, Attended Transfer, Seamless Transfer, etc.

Parking Lot

Explains how to create parking lots and assign slots for parking calls, allowing different groups to have their own parking lots.

Call Recording

Explains how to manually record calls using feature codes or automatically record calls based on extension, ring group, or trunk settings.

Enable Spy

Describes how to enable the spy feature and use feature codes to listen, whisper, or barge into active calls.

Shared Call Appearance (SCA)

Explains how to configure Shared Call Appearance, allowing multiple devices to share an extension's call appearance.

PBX Settings

PBX Settings/General Settings

Covers global PBX settings, including general preferences, outbound CID, ring timeout, and call duration limits.

PBX Settings/RTP Settings

Details RTP settings for audio and video codecs, including RTP start/end ports, strict RTP, and ICE support.

PBX Settings/Recordings Storage

Details how to manage call recording storage, saving files locally, on USB/SD card, or externally via SFTP.

SIP Settings

SIP Settings/General

Covers general SIP settings like realm, UDP/TCP/TLS ports, and guest call handling for improved security.

SIP Settings/NAT

Covers NAT settings for UCM6100 behind NAT, including external host, IP address in SDP, and TCP/TLS ports.

Interface Settings

Analog Hardware

Discusses analog hardware settings for FXS and FXO ports, including signaling preference and ACIM settings.

API Configuration

CRM Integration

PMS Integration

Wakeup Service

Announcements Center

Status and Reporting

CDR

Provides access to Call Detail Records, allowing users to filter call reports by date range, criteria, and action type.

User Portal

Maintenance

User Management

Covers creating and managing user accounts for administrators and extensions, including privilege levels and operation logs.

Upgrading

Describes how to upgrade UCM6100 firmware remotely via network or locally via file upload.

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