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Grandstream Networks UCM6100 Series

Grandstream Networks UCM6100 Series
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Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Table of Contents

Other manuals for Grandstream Networks UCM6100 Series

Questions and Answers:

Grandstream Networks UCM6100 Series Specifications

General IconGeneral
Call RecordingYes
Web InterfaceYes
TypeIP PBX
Max SIP Accounts/Registered SIP Devices500
VoicemailYes
Ethernet PortsDual Gigabit RJ45 ports with integrated PoE
Voice CodecsG.711, G.722, G.723, G.726, G.729, iLBC, GSM
Fax over IPT.38
ProtocolsSIP, HTTP, HTTPS, TFTP, FTP, NTP, DNS, DHCP, STUN, RTP, SRTP, LDAP, SMTP, SNMP
SD CardYes (1 slot)
Power Supply12V DC, 1.5A
Operating Temperature32°F to 104°F (0°C to 40°C)
Storage Temperature-10°C to 60°C (14°F to 140°F)
Humidity10% to 90% non-condensing
Network InterfacesDual Gigabit RJ45 ports with integrated PoE
ModelUCM6100 Series
USBYes (2 ports)

Summary

DOCUMENT PURPOSE

PRODUCT OVERVIEW

Technical Specifications

Details protocols, codecs, telephony features, languages, and upgrade/provisioning settings for UCM6100.

Interfaces

Outlines the analog FXS, PSTN FXO, and network interfaces available on UCM6100 models.

VoiceVideo Capabilities

Describes voice-over-packet capabilities, voice/fax codecs, and video codecs supported by the UCM6100.

INSTALLATION

Equipment Packaging

Lists the contents included in the UCM6100 package for proper installation.

Connect Your UCM6100

Provides instructions for connecting the UCM6100 device, including specific models like UCM6102.

GETTING STARTED

Use the LCD Menu

Explains how to navigate and use the device's LCD menu for basic configuration.

Use the Web GUI

Guides users on accessing and utilizing the Web GUI for device configuration and management.

SYSTEM SETTINGS

Network Settings

Covers configurations for LAN settings, WAN settings, 802.1X, and port forwarding.

Security Settings

Details firewall configurations, static defense, dynamic defense, Fail2ban, and SSH access settings.

Time settings

Explains automatic time updating, manual time setting, NTP server, office time, and holiday configurations.

PROVISIONING

Auto Provisioning Settings

Describes how to enable and configure automatic provisioning for Grandstream SIP devices.

Discovery

Explains methods for discovering Grandstream endpoints automatically or manually.

EXTENSIONS

Create New SIP Extension

Provides steps to manually create a new SIP user extension with various configuration options.

Batch Add Extensions

Details how to add multiple SIP, IAX, or FXS extensions simultaneously using batch methods.

Search and Edit Extension

Explains how to view, search, edit, and manage existing extensions on the UCM6100.

ANALOG TRUNKS

Analog Trunk Configuration

Outlines parameters for configuring analog trunks, including channels, SLA mode, and advanced options.

VOIP TRUNKS

VoIP Trunk Configuration

Covers the configuration of SIP and IAX trunks, including peer, register, NAT, and codec settings.

CALL ROUTES

Outbound Routes

Describes how to configure rules for managing outbound calls, including patterns, trunks, and priority.

Inbound Routes

Explains how to set up rules for handling incoming calls, including patterns, destinations, and multiple modes.

CONFERENCE ROOM

Conference Room Configurations

Details how to create, edit, and manage conference rooms, including passwords and participant settings.

IVR

Configure IVR

Guides users through creating, editing, and deleting IVR menus with custom prompts and key pressing events.

VOICEMAIL

Configure Voicemail

Covers global voicemail settings like max greeting, messages per folder, and message time.

CALL QUEUE

Configure Call Queue

Explains how to set up call queues with strategies, agents, and timeout destinations.

FAX SERVER

Configure FaxT.38

Details the configuration of fax parameters like transfer rate, concurrent fax sending, and error correction.

Receiving Fax

Provides sample configurations for receiving faxes from a PSTN line via FXS port.

ACTIVE CALLS AND MONITOR

Active Calls Status

Shows how to view the real-time status of active calls, including ringing and established calls.

Call Monitor

Explains how to monitor active calls using listen, whisper, or barge modes.

CALL FEATURES

Feature Codes

Lists and describes various call features accessible via feature codes like transfer, call park, and DND.

Parking Lot

Covers creating parking lots, assigning slots, and configuring timeout and failover destinations.

PBX SETTINGS

PBX SettingsGeneral Settings

Details global PBX settings including outbound CID, ring timeout, and device name.

PBX SettingsRTP Settings

Configures RTP port settings, strict RTP, RTP checksums, ICE support, and STUN server.

SIP SETTINGS

SIP SettingsGeneral

Covers general SIP settings like realm, UDP port, IPv4/IPv6 binding, guest calls, and transfer options.

SIP SettingsNAT

Explains NAT configuration, external host, TCP/TLS ports, and local network address settings.

CRM INTEGRATION

SugarCRM

Guides on configuring SugarCRM integration, including server address and contact lookups.

Salesforce CRM

Details configuring Salesforce CRM integration, including server address and security token.

PMS INTEGRATION

Connecting to PMS

Explains how to set up connection information for PMS platforms like HMobile, Mitel, and HSC.

WAKEUP SERVICE

WakeUp Service using Admin Login

Describes how to set up wakeup services via admin login, including name, prompt, date, and members.

STATUS AND REPORTING

PBX Status

Monitors the status of Trunks, Extensions, Queues, Conference Rooms, Interfaces, and Parking Lot.

System Status

Displays system information including general hardware/software details and network status.

CDR

Covers Call Detail Records, including filtering, exporting, statistics, and recording files.

USER PORTAL

Basic Information

Allows users to configure personal information, extension features, and access call details.

MAINTENANCE

User Management

Covers creating and managing user accounts with different privilege levels for Web GUI access.

Upgrading

Explains how to upgrade the UCM6100 firmware remotely via network or locally via upload.

Backup

Details how to back up and restore UCM6100 configurations locally or via network.

System CleanupReset

Describes how to perform factory reset, reboot, cleaner functions, and USB/SD card file cleanup.

Network Troubleshooting

Covers network troubleshooting tools like Ethernet Capture, IP Ping, and Traceroute.

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