3. Select the extension to receive the call from the UCM6100 to record the IVR prompt.
4. Click the “Record” button. A request will be sent to the UCM6100. The UCM6100 will then call the extension
for recording the IVR prompt from the phone.
5. Pick up the call from the extension and start the recording following the voice prompt.
6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete
the recording.
Upload Custom Prompt
If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUI→PBX
Settings→Voice Prompt→Custom Prompt page to upload the file to the UCM6100. The following are required
for the IVR prompt file to be successfully uploaded and used by the UCM6100:
• PCM encoded.
• 16 bits.
• 8000Hz mono.
• In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix.
• File size under 5M.
Figure 209: Upload Custom Prompt
Click on “choose file to upload” to start uploading. Once uploaded, the file will appear in the Custom Prompt web
page.
Download All Custom Prompt
On the UCM61XX, the users can download all custom prompts from UCM Web GUI to local PC. To download
all custom prompt, log in UCM Web GUI and navigate to PBX Settings→Voice Prompt→Custom Prompt and
click on . The following window will pop up in order to set a name for the
downloaded file.
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