When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode
1” destination for this route. By default, the call coming into this inbound route will be routed to the default
destination.
SIP end devices that have registered on the UCM6100 can dial feature code *62 to switch to inbound route
“Mode 1” and dial feature code *61 to switch back to “Default Destination”. Switching between different mode
can be easily done without Web GUI login.
For example, the customer service hotline destination has to be set to a different IVR after 7PM. The user can
dial *62 to switch to “Mode 1” with that IVR set as the destination before off work.
To customize feature codes for “Default Mode” and “Mode 1”, click on under
“Inbound Routes” page, check “Enable Inbound Multiple Mode” option and change “Inbound Default Mode” and
“Inbound Mode 1” values (By default, *61 and *62 respectively).
Figure 119: Inbound Route - Multiple Mode Feature Codes
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