Grandstream Networks UCM6104

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UCM6100 Series User Manual

Version 1.0.18.13

Create Custom Prompt

To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome

Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI→PBX

Settings→Voice Prompt→Custom Prompt page directly.

Figure 137: Click on Prompt to Create IVR Prompt

Once the IVR prompt file is successfully added to the UCM6100, it will be added into the prompt list options for

users to select in different IVR scenarios.

Main Page

Default Chapter4
- Table of Contents4
Document Purpose26
Change Log27
- Firmware Version 1.0.18.1327
- Firmware Version 1.0.18.1227
- Firmware Version 1.0.18.927
- Firmware Version 1.0.17.1627
- Firmware Version 1.0.16.2029
- Firmware Version 1.0.16.1829
- Firmware Version 1.0.15.1629
- Firmware Version 1.0.14.2430
- Firmware Version 1.0.14.2330
- Firmware Version 1.0.14.2130
- Firmware Version 1.0.13.1431
- Firmware Version 1.0.12.1931
- Firmware Version 1.0.11.2732
- Firmware Version 1.0.10.4433
- Firmware Version 1.0.10.3933
- Firmware Version 1.0.9.2634
- Firmware Version 1.0.9.2534
- Firmware Version 1.0.9.2334
- Firmware Version 1.0.8.1235
- Firmware Version 1.0.7.1136
- Firmware Version 1.0.6.1136
- Firmware Version 1.0.6.1036
- Firmware Version 1.0.5.1937
- Firmware Version 1.0.5.1437
- Firmware Version 1.0.4.737
- Firmware Version 1.0.3.1338
- Firmware Version 1.0.2.2138
- Firmware Version 1.0.1.2239
Welcome40
Product Overview41
- Technical Specifications41
- Table 1: Technical Specifications41
Installation44
- Equipment Packaging44
- Connect Your UCM610044
- Safety Compliances48
- Warranty48
Getting Started49
- Use the LCD Menu49
- Table 3: LCD Menu Options50
- Use the LED Indicators51
- Table 4: UCM6102/UCM6104 LED Indicators51
- Use the Web GUI52
- Make Your First Call56
System Settings57
- HTTP Server57
- Table 6: HTTP Server Settings57
- Network Settings58
- Openvpn74
- Table 13: UCM6100 System Settings→Openvpn74
- Figure 23: UCM6102 Port Forwarding Configuration74
- Figure 24: GXP2160 Web Access Using UCM6102 Port Forwarding74
- Figure 25: Openvpn Feature on the UCM610075
- DDNS Settings76
- Figure 26: Register Domain Name on Noip.com76
- Figure 27: UCM6100 DDNS Setting77
- Figure 28: Using Domain Name to Connect to UCM610077
- Security Settings78
- LDAP Server85
- Time Settings92
- Email Settings98
Provisioning104
- Overview104
- Configuration Architecture for End Point Device104
- Auto Provisioning Settings105
- Figure 55: Zero Config Configuration Architecture for End Point Device105
- Figure 56: UCM6100 Zero Config106
- Table 24: Auto Provision Settings107
- Figure 57: Auto Provision Settings107
- Discovery108
- Figure 58: Auto Discover109
- Figure 59: Discovered Devices109
- Uploading Devices List110
- Managing Discovered Devices110
- Figure 60: Device List - CSV File Sample110
- Figure 61: Managing Discovered Devices110
- Global Configuration111
  - Global Policy111
  - Table 25: Global Policy Parameters - Localization112
  - Figure 62: Global Policy Categories112
  - Table 26: Global Policy Parameters - Phone Settings113
  - Table 27: Global Policy Parameters - Contact List113
  - Table 28: Global Policy Parameters - Maintenance115
  - Table 29: Global Policy Parameters - Network Settings117
  - Table 30: Global Policy Parameters - Customization118
  - Table 31: Global Policy Parameters - Communication Settings119
  - Global Templates120
  - Table 32: Create New Template120
  - Figure 63: Edit Global Template121
- Model Configuration122
  - Model Templates122
  - Table 33: Create New Model Template122
  - Figure 64: Edit Model Template123
  - Model Update124
  - Figure 65: Template Management124
- Device Configuration125
  - Create New Device125
  - Figure 66: Upload Model Template Manually125
  - Manage Devices126
  - Figure 67: Create New Device126
  - Figure 68: Manage Devices126
  - Figure 69: Edit Device127
  - Figure 70: Edit Customize Device Settings129
  - Figure 71: Add P Value in Customize Device Settings130
  - Figure 72: Modify Selected Devices - same Model131
  - Figure 73: Modify Selected Devices - Different Models132
- Sample Application133
- Figure 74: Device List in Zero Config133
- Figure 75: Zero Config Sample - Global Policy134
- Figure 76: Zero Config Sample - Device Preview 1135
- Figure 77: Zero Config Sample - Device Preview 2136
- Figure 78: Zero Config Sample - Device Preview 3137
Extensions138
- Create New User138
  - Create New SIP Extension138
  - Figure 79: Create New Device138
  - Table 34: SIP Extension Configuration Parameters→Basic Settings139
  - Table 35: SIP Extension Configuration Parameters→Media140
  - Table 36: SIP Extension Configuration Parameters→Features142
  - Create New IAX Extension146
  - Table 37: SIP Extension Configuration Parameters→Specific Time146
  - Table 38: IAX Extension Configuration Parameters→Basic Settings146
  - Table 39: IAX Extension Configuration Parameters→Media147
  - Table 40: IAX Extension Configuration Parameters→Features148
  - Create New FXS Extension150
  - Table 41: IAX Extension Configuration Parameters→Specific Time150
  - Table 42: FXS Extension Configuration Parameters→Basic Settings150
  - Table 43: FXS Extension Configuration Parameters→Media152
  - Table 44: FXS Extension Configuration Parameters→Features153
- Batch Add Extensions155
  - Batch Add SIP Extensions155
  - Table 45: FXS Extension Configuration Parameters→Specific Time155
  - Table 46: Batch Add SIP Extension Parameters155
  - Batch Add IAX Extensions158
  - Table 47: Batch Add IAX Extension Parameters158
- Batch Extension Resetting Functionality161
- Search and Edit Extension161
- Figure 80: Manage Extensions161
- Export Extensions162
- Import Extensions162
- Figure 81: Export Extensions162
- Table 48: SIP Extensions Imported File Example163
- Figure 82: Import Extensions163
- Figure 83: Import File163
- Table 49: IAX Extensions Imported File Example166
- Table 50: FXS Extensions Imported File Example168
- Figure 84: Import Error169
- Extension Details170
- E-Mail Notification170
- Figure 85 : Extension Details170
- Figure 86: E-Mail Notification - Prompt Information171
- Figure 87: Account Registration Information and QR Code171
- Multiple Registrations Per Extension172
- Figure 88: LDAP Client Information and QR Code172
- Figure 89: Multiple Registrations Per Extension172
- SMS Message Support173
- Figure 90: Extension - Concurrent Registration173
- Figure 91: SMS Message Support173
Extension Groups174
- Configure Extension Groups174
- Figure 92: Edit Extension Group174
- Using Extension Groups175
- Figure 93: Select Extension Group in Outbound Route175
Analog Trunks176
- Analog Trunk Configuration176
- Table 51: Analog Trunk Configuration Parameters176
- PSTN Detection179
- Figure 94: UCM6100 FXO Tone Settings179
- Figure 95: UCM6100 PSTN Detection179
- Figure 96: UCM6100 PSTN Detection: Auto Detect180
- Figure 97: UCM6100 PSTN Detection: Semi-Auto Detect180
- Table 52: PSTN Detection for Analog Trunk181
Voip Trunks182
- Voip Trunk Configuration182
- Table 53: Create New SIP Trunk182
- Table 54: SIP Register Trunk Configuration Parameters183
- Table 55: SIP Peer Trunk Configuration Parameters187
- Table 56: Create New IAX Trunk190
- Table 57: IAX Register Trunk Configuration Parameters190
- Table 58: IAX Peer Trunk Configuration Parameters191
- Trunk Groups192
- Figure 98: Trunk Group193
- Figure 99: Trunk Group Configuration193
- Direct Outward Dialing (DOD)194
- Figure 100: DOD Extension Selection194
- Figure 101: Edit DOD195
Sla Station196
- Create/Edit SLA Station196
- Table 59: SLA Station Configuration Parameters196
- Figure 102: SLA Station196
- Sample Configuration197
- Figure 103: Enable SLA Mode for Analog Trunk197
- Figure 104: Analog Trunk with SLA Mode Enabled197
- Figure 105: SLA Example - SLA Station198
- Figure 106: SLA Example - MPK Configuration198
Call Routes199
- Outbound Routes199
- Inbound Routes207
Conference Room217
- Conference Room Configurations217
- Table 63: Conference Room Configuration Parameters217
- Join a Conference Call219
- Table 64: Conference Settings219
- Figure 126: Conference219
- Invite Other Parties to Join Conference220
- Figure 127: Conference Invitation from Web GUI220
- During the Conference221
- Table 65: Conference Caller IVR Menu221
- Conference Schedule Configuration222
- Table 66: Conference Schedule Parameters222
- Figure 128: Conference Schedule225
- Google Service Settings Support226
- Figure 129: Google Service Settings→Oauth2.0 Authentication226
- Figure 130: Google Service→New Project227
- Figure 131: Google Service→Create New Credential227
- Record Conference228
- Figure 132: Google Service→Oauth2.0 Login228
- Figure 133: Conference Recording229
Ivr230
- Configure IVR230
- Figure 134: Create New IVR230
- Table 67: IVR Configuration Parameters231
- Black/White List in IVR233
- Figure 135: Key Pressing Events233
- Figure 136: Black/White List234
- Create Custom Prompt235
- Figure 137: Click on Prompt to Create IVR Prompt235
Language Settings for Voice Prompt236
- Download and Install Voice Prompt Package236
- Figure 138: Language Settings for Voice Prompt236
- Figure 139: Voice Prompt Package List237
- Figure 140: New Voice Prompt Language Added237
- Customize Specific Prompt238
- Figure 141: Upload Single Voice Prompt for Entire Language Pack238
Voicemail239
- Configure Voicemail239
- Figure 142: Voicemail Settings239
- Table 68: Voicemail Settings240
- Access Voicemail241
- Table 69: Voicemail IVR Menu241
- Leaving Voicemail242
- Extension Voicemail Count243
- Voicemail Email Settings243
- Table 70: Voicemail Email Settings243
- Figure 143: Voicemail Count243
- Configure Voicemail Group244
- Figure 144: Voicemail Email Settings244
- Table 71: Voicemail Group Settings245
- Figure 145: Voicemail Group245
Ring Group246
- Configure Ring Group246
- Table 72: Ring Group Parameters246
- Figure 146: Ring Group246
- Figure 147: Ring Group Configuration248
- Remote Extension in Ring Group249
- Figure 148: Sync LDAP Server Option250
- Figure 149: Manually Sync LDAP Server251
- Figure 150: Ring Group Remote Extension251
Paging and Intercom Group252
- Configure Paging/Intercom Group252
- Figure 151: Paging/Intercom Group252
- Table 73: Paging/Intercom Group Configuration Parameters253
- Figure 152: Page/Intercom Group Settings253
- Configure a Scheduled Paging / Intercom254
- Table 74: Schedule Paging / Intercom Settings254
- Figure 153: Schedule Paging/Intercom Page254
- Figure 154: Creating a Scheduled Paging/Intercom Call255
Call Queue256
- Configure Call Queue256
- Table 75: Call Queue Configuration Parameters256
- Figure 155: Call Queue256
- Figure 156: Static Agents Limitation259
- Table 76: Static Agent Limitation260
- Figure 157: Agent Login Settings260
- Call Center Settings and Enhancements261
- Table 77: Call Center Parameters261
- Queue Statistics262
- Figure 158: Call Queue Statistics263
- Switchboard264
- Figure 159 : Automatic Download Settings - Queue Statistics264
- Figure 160 : Switchboard Summary264
- Table 78: Switchboard Parameters265
- Figure 161: Call Queue Switchboard265
Pickup Groups267
- Configure Pickup Groups267
- Configure Pickup Feature Code267
- Figure 162: Edit Pickup Group267
- Figure 163: Edit Pickup Feature Code268
Music on Hold269
- Figure 164: Music on Hold Default Class269
- Figure 165: Play Custom Prompt270
- Figure 166: Information Prompt270
- Figure 167: Record Custom Prompt271
Fax Server272
- Configure Fax/T.38272
- Table 79: FAX/T.38 Settings272
- Figure 168: Fax Settings272
- Receiving Fax274
- FAX Sending278
- Figure 176: Fax Sending in Web GUI278
- Figure 177: Fax Send Progress278
Busy Camp-On279
Presence280
- Figure 178: SIP Presence Configuration280
- Table 80: SIP Presence Status281
- Figure 179: SIP Presence Feature Code281
- Figure 180: Presence Status CDR282
Follow Me283
- Figure 181: Edit Follow Me283
- Table 81: Follow Me Settings284
- Table 82: Follow Me Options284
Speed Dial285
- Figure 182: Speed Dial Destinations285
- Figure 183: List of Speed Dial285
Disa286
- Figure 184: Create New DISA286
- Table 83: DISA Settings287
Emergency288
- Figure 185: Emergency Number Configuration288
- Table 84: Emergency Numbers Parameters289
- Figure 186: 911 Emergency Sample289
Callback290
- Table 85: Callback Configuration Parameters290
Blf and Event List291
- Blf291
- Event List291
- Table 86: Event List Settings291
- Figure 187: Create New Event List292
Dial by Name294
- Dial by Name Configuration294
- Figure 188: Create Dial by Name Group294
- Figure 189: Configure Extension First Name and Last Name295
- Figure 190: Dial by Name Group in IVR Key Pressing Events296
- Figure 191: Dial by Name Group in Inbound Rule296
- User Name Prompt Customization297
  - Upload User Name Prompt File from Web GUI297
  - Record User Name Via Voicemail Menu297
Active Calls and Monitor298
- Active Calls Status298
- Figure 192: Status→Pbx Status→Active Calls - Ringing298
- Figure 193: Status→Pbx Status→Active Calls - Call Established298
- Figure 194: Call Connection Less than Half Hour299
- Figure 195: Call Connection between Half an Hour and One Hour299
- Hang up Active Calls300
- Call Monitor300
- Figure 196: Call Connection more than One Hour300
- Figure 197: Configure to Monitor an Active Call300
Call Features302
- Feature Codes302
- Table 87: UCM6100 Feature Codes302
- Parking Lot307
- Figure 198: Enable/Disable Feature Codes307
- Figure 199 : Parking Lot307
- Table 88 : Parking Lot308
- Figure 200 : New Parking Lot308
- Call Park309
  - Park a Call309
  - Retrieve Parked Call309
  - Monitor Call Park CID Name Information (Gxp21Xx Phones Only)309
- Call Recording309
- Figure 201 : Monitored Call Park CID Name309
- Enable Spy310
- Figure 202: Download Recording File from CDR Page310
- Figure 203: Download Recording File from Recording Files Page310
- Shared Call Appearance (SCA)311
- Figure 204: Enabling SCA Option under Extension's Settings311
- Figure 205: SCA Number Configuration312
- Figure 206: SCA Private Number Configuration312
- Figure 207: SCA Options312
- Table 89: Add SCA Private Number313
- Table 90: Editing the SCA Number313
Pbx Settings315
- PBX Settings/General Settings315
- Table 91: Internal Options/General315
- PBX Settings/Rtp Settings317
- PBX Settings/Voice Prompt Customization318
- PBX Settings/Call Failure Tone Settings320
- PBX Settings/Jitter Buffer322
- Table 94: Internal Options/Jitter Buffer322
- Figure 212: General Call Failure Prompts322
- PBX Settings/Recordings Storage323
- Figure 213: Settings→Recordings Storage323
- Figure 214: Recordings Storage Prompt Information324
- Figure 215: Recording Storage Category324
- PBX Settings/Nas325
- Table 95: NAS Settings325
Sip Settings326
- SIP Settings/General326
- SIP Settings/Misc326
- Table 96: SIP Settings/General326
- Table 97: SIP Settings/Misc326
- SIP Settings/Session Timer327
- Table 98: SIP Settings/Session Timer327
- SIP Settings/Tcp and TLS328
- Table 99: SIP Settings/Tcp and TLS328
- SIP Settings/Nat329
- SIP Settings/Tos329
- Table 100: SIP Settings/Nat329
- Table 101: SIP Settings/Tos329
- Transparent Call-Info Header331
- Figure 216: Transparent Call-Info331
Iax Settings332
- IAX Settings/General332
- IAX Settings/Registration332
- Table 102: IAX Settings/General332
- Table 103: IAX Settings/Registration332
- IAX Settings/Security333
- Table 104: IAX Settings/Static Defense333
Interface Settings334
- Table 105: PBX Interface Settings334
- Figure 217: FXS Ports Signaling Preference334
- Figure 218: FXO Ports ACIM Settings334
- Figure 219: DAHDI Settings336
API Configuration337
- API Configuration Parameters337
- Table 106: API Configuration Parameters337
- Upload Voice Prompt Via API338
- Figure 220: Upload Prompt User Configuration339
Cti Server340
- Figure 221: CTI Server Listening Port340
Asterisk Manager Interface (Restricted Access)341
Crm Integration342
- Sugarcrm342
- Table 107: Sugarcrm Settings342
- Figure 222: Sugarcrm Basic Settings342
- Vtigercrm343
- Figure 223: CRM User Settings343
- Table 108: Vtigercrm Settings344
- Figure 224: Vtigercrm Basic Settings344
- Zohocrm345
- Figure 225: CRM User Settings345
- Figure 226: Zohocrm Basic Settings345
- Salesforce CRM346
- Table 109: Zohocrm Settings346
- Figure 227: CRM User Settings346
- Table 110: Salesforce Settings347
- Figure 228: Salesforce Basic Settings347
- Figure 229: Salesforce User Settings348
Pms Integration349
- Hmobile PMS Connector349
- Table 111: PMS Supported Features349
- Hsc Pms350
- Figure 230: UCM & PMS Interaction350
- Mitel PMS351
- Figure 231: UCM & HSC PMS Interaction351
- Figure 232: UCM & Mitel PMS Interaction351
- Connecting to PMS352
- PMS Features352
Wakeup Service358
- Wakeup Service Using Admin Login358
- Figure 242: Create New Wakeup Service358
- Table 116: Wakeup Service359
- Table 117: Max Wakeup Members359
- Wakeup Service from User Portal360
- Wakeup Service Using Feature Code360
Announcements Center361
- Figure 243: Announcements Center361
Status and Reporting365
- PBX Status365
- System Status369
- System Events372
- Cdr375
User Portal385
- Figure 271: Edit User Information by Super Admin385
Maintenance389
- User Management389
  - User Information389
  - Figure 274: User Management Page Display389
  - Figure 275: Create New User389
  - Custom Privilege390
  - Table 127: User Management→Create New User390
  - Figure 276: User Management - New Users390
  - Figure 277: Assign Bakcup Permoission to "Admin" Users391
  - Figure 278: General User392
  - Concurrent Multi-User Login393
  - Change Password393
  - Figure 279: Create New Custom Privilege393
  - Figure 280: Multiple User Operation Error Prompt393
  - Change Binding Email394
  - Figure 281 : Change Password394
  - Login Settings395
  - Table 128: Change Binding Email Option395
  - Figure 282: Change Binding Email395
- Operation Log396
- Figure 283: Login Timeout Settings396
- Table 129: Operation Log Column Header397
- Figure 284: Operation Logs397
- Upgrading398
  - Upgrading Via Network398
  - Figure 285: Operation Logs Filter398
  - Table 130: Network Upgrade Configuration399
  - Figure 286: Network Upgrade399
  - Upgrading Via Local Upload400
  - Figure 287: Local Upgrade400
  - Figure 288: Upgrading Firmware Files400
  - No Local Firmware Servers401
  - Figure 289: Reboot UCM6100401
- Backup402
  - Backup/Restore402
  - Figure 290: Create New Backup402
  - Figure 291: Restore Warning403
  - Figure 292: Backup / Restore403
  - Data Sync404
  - Figure 293: Local Backup404
  - Table 131: Data Sync Configuration405
  - Figure 294: Data Sync405
  - Restore Configuration from Backup File406
  - Figure 295: Restore UCM6100 from Backup File406
- System Cleanup/Reset407
  - Reset and Reboot407
  - Cleaner407
  - Figure 296: Reset and Reboot407
  - Table 132: Cleaner Configuration408
  - Figure 297: Cleaner408
  - USB/SD Card Files Cleanup409
- System Recovery410
- Table 133: USB/SD Card Files Cleanup410
- Figure 298: USB/SD Card Files Cleanup410
- Figure 299: UCM6102 Recovery Web Page411
- Figure 300: Recovery Mode411
- Syslog412
- Network Troubleshooting412
  - Ethernet Capture412
  - IP Ping413
  - Table 134: Ethernet Capture413
  - Figure 301: Ethernet Capture413
  - Traceroute414
- Signaling Troubleshooting414
  - Analog Record Trace414
  - Figure 302: Ping414
  - Figure 303: Traceroute414
  - Figure 304: Troubleshooting Analog Trunks415
- Service Check416
- Figure 305: a Key Dial-Up FXO416
- Network Status417
- Figure 306: Service Check417
- Figure 307: Network Status417
Experiencing the Ucm6100 Series Ip Pbx418

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