The following table lists the maximum number of static agents for each UCM model:
Table 76: Static Agent Limitation
Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension
Postfix. Once configured, users could log in the call queue as dynamic agent.
Figure 157: Agent Login Settings
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension
Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from
the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time.
• Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI→Call
Features→Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause".
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