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Do-Not-Disturb
Description
Do-Not-Disturb (DND) is an extension state that blocks all incoming calls to the
extension. All call forwarding settings will be ignored while in this state.
Getting Started
Do-Not-Disturb is available by default on the UCM. To use it:
1. Make sure the feature codes to enable and disable the state are configured
in Call Features→Feature Codes→DND/Call Forward and that they are not
disabled. The default feature code to activate and disable it is *77 and *78
respectively.
2. (Optional) Configure a time condition for when DND is active in the
Extension/Trunk→Extensions→Features page.
Using the Service
Assuming the following:
• A and B are SIP extensions registered to the UCM.
• *77 is the feature code to enable DND.
• *78 is the feature code to disable DND
• All extensions do not have DND currently active.
The service can be used as such:
1. A dials *77 to enable DND.
2. B calls A.
3. B hears a message saying that A is unavailable.
4. A dials *78 to disable DND.
5. B calls A again.
6. A picks up.
7. A and B can now hear and talk to each other.
Miscellaneous
Do-Not-Disturb state can also be toggled in the UCM web portal.
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