Grandstream Networks UCM6102 - Appendix A: Questions to Ask When Purchasing an IP PBX

Appendix A: Questions to Ask When
Purchasing an IP PBX
When shopping for an IP PBX, consider asking these key quesons
to brand sales representave(s):
•Whatistheprocurementprocess?CantheIPPBXbepurchased
directlyonlinethroughadistributor?Doesaresellerneedto
purchaseandinstallthesystem?
•Whatistheinstallaonprocess?Howmanystepsdoesittake
togettheIPPBXupandrunning?Howmuchoftheprocessis
automacversusmanual?
•Whenadds,movesandchangesarerequiredbasedonbusiness
uctuaons,whatistheprovisioningprocessformakingthose
changeswithendpointdevicesandfeatures?
•Whenrmwareupdatesareavailablefromthemanufacturer,
whatistheprocessforbeingnoedandforcomplengthe
updates?
•Whatvoiceandvideocodecsaresupported?
•Howmanylines,staonsandconcurrentcallsaresupported?
•Whatlocaonconsideraonsneedtobeaddressedwhenin-
stallingtheVoIPsystem?Isthesystemrackmounted,desktop
orwallmounted?Howmanysystemscanbedaisy-chainedfor
increasedcapacity?
•DoesongoingmaintenanceandadministraonoftheIPPBX
anditsdevicesrequireoutsideassistancefromaresellerpart-
nerorcanitbedoneinternally?
•Aresystemupdateshandledon-siteorcanupdatesbedone
remotely?
•Howeasyanddescripveisthewebuserinterface?