GreatCall Lively Mobile+ - Connecting with Urgent Care

Using Your Lively Mobile Plus
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Connecting with Urgent Care
With certain GreatCall Health & Safety Packages, you have access to Urgent
Care. Urgent Care provides you with unlimited health advice from experienced,
registered nurses in English or Spanish, 24-hours a day, 7-days a week.
To Access a Live Nurse:
1. Press the Call Button briefly. You will hear a voice prompt of “Calling 5Star,
press button to cancel”. If you pressed the Call Button by mistake, you will have
a short moment to press the Call Button again to cancel the call.
2. Once connected with a 5Star Agent, ask to be connected to “Urgent Care”.
3. The Agent may ask you a few questions to ensure you do not need emergency
assistance before connecting you to a nurse.