English
15
TROUBLE-SHOOTING
Before calling for service, please read the following troubleshooting table first. This can save both
your time and money. The table contains common problems except those caused by defects in
workmanship or material of the refrigerator.
PROBLEMS CAUSES SOLUTIONS
Freezer operation
The compressor does
not work
Product is in defrosting cycle.
Freezer is not plugged into a
power outlet.
Product is turned OFF.
This is normal for an automatic defrosting
freezer.
Check whether the plug, socket or fuse is
damaged. Turn on the power when they are
OK.
Press the power button to start up the freezer
again.
The freezer runs
frequently or runs for
too long period
The indoor or outdoor
temperature is high.
The freezer has been
powered off for a period of
time.
The door is opened too
frequently or for a long
period at one time.
The door of the freezer is
not tightly closed.
The temperature setting is
too low.
The door gasket is
dirty, worn, cracked or
mismatched.
The condenser is dirty.
In this case, it is normal for freezer to run
longer.
Normally, it takes 8 to 12 hours for freezer to
totally cool down.
Warm air enters the freezer and causes it to
start frequently. Please do not open the door
too frequently.
Ensure the freezer is located on a level ground
and there is no food or container jarring the
door.
Set the temperature higher until a satisfactory
freezer temperature is obtained. It takes 24
hours for freezer temperature.
Clean or replace the door gasket. A leakage
gap ofdoor gasket can cause a longer running
time of freezer in order to maintain desired
temperature.
Clean the condenser.
Too high temperature
Too high temperature
inside product
The door is opened too
frequently or for too long each
time.
Temperature is set too high.
The door is not closed
tightly.
Condenser is dirty.
Warm air will enter the refrigerator whenever
the door is opened. Try to open the door as less
frequently as possible.
Reset the temperature.
Ensure the freezer is located on a level ground
and there is no food or container jarring the
door.
Clean the condenser.
Water / moisture / frost on outside surface of the freezer
Moisture accumulates
on the freezer’s
outside surface
Damp climate.
The door is not closed
tightly. This causes
condensation of cold air in
the freezer and the warm air
outside it.
This is normal in damp climate.
The moisture will decrease when the humidity
drops.
Make sure the ground is at and no food or
containers reach out of the door; close the
door tightly.
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