15
6. Troubleshooting
.
Problem Cause Solution
The temperature is too low
1.1 The temperature inside the
freezer is too low, with the
1.1.1 The temperature inside
the freezer section is set
too low.
1.1.1.1 Set the temperature in the freezer slightly
higher then wait 24 hours for new balance to be
achieved.
1.2 The temperature inside the
fresh food compartment is too
cold, while the freezer sections
1.2.1 The temperature inside
the fresh food area is set
too low.
1.2.1.1 Set the temperature inside the fresh food
section slightly warmer. The temperatures will
reach new balance within 24 hours.
1.3 The foods stored in the full
width pantry are frozen.
1.3.1 The control setting in the
fresh food area is set too
cold.
1.3.1.1 Set the fresh food control setting slightly higher.
The new set point temperature will reach a
balance within 24 hours.
1.4 The foods stored in the crisper
are frozen.
1.4.1 The settings for the fresh
food compartment are
too cold.
1.4.1.1 Raising the fresh food control settings to a
slightly higher temperature and/or lowering the
humidity control setting will prevent frost or ice
forming.
1.5 Readings on the dispenser
display are showing error
codes.
1.5.1 An electronic operating
problem has been
encountered.
1.5.1.1 Call your service engineer who can diagnose
the problem and make correction.
The temperature is too high
2.1 The freezer drawer sections
or fresh food compartment
temperatures are too high.
2.1.1 The doors are opened
frequently or for too long
each time.
2.1.2 The doors are left open.
2.1.1.1 Try to reduce the frequency of opening doors.
2.1.2.1 Take extra care to keep gaskets sealing well
around the perimeter of the doors. Keep gaskets
clean and dirt free.
2.2 The temperature is too warm
in the freezer but okay in the
fresh food section.
2.2.1 The temperature setting
in the freezer is set too
warm.
2.2.1.1 Set the temperature colder for the freezer
section. Then allow it to balance within 24 hours
at new colder temperature.
2.3 The temperature is too warm
in the fresh food section but
okay in the freezer.
2.3.1 The temperature setting
in the fresh food section
is set too warm.
2.3.1.1 Set the food temperature control slightly colder.
The new colder temperature can be achieved
within 24 hours.
2.4 The temperature inside the
crisper is too warm.
2.4.1 The fresh food set
temperature is too warm.
2.4.1.1 Set the fresh food temperature colder and the
balance to colder temperature will be achieved
within 24 hours
Water, humidity or frost/ice in the fridge
3.1 Moisture formation on the
inside of the fridge.
3.1.1 It is in a hot or humid
environment.
3.1.2 The door is left open.
3.1.3 The door or drawer is
opened too frequently or
for too long each time.
3.1.4 Food containers or
liquids are left open.
3.1.1.1 Try raising the temperature slightly in the
affected compartment.
3.1.2.1 Check to make sure the door gaskets are clean
and sealing well against the metal cabinet
frame.
3.1.3.1 Reduce the frequency of door openings.
3.1.4.1 Let hot foods cool to room temperature and
cover foods and liquids.
3.2 Water droplets collect in the
lower crisper drawer areas.
3.2.1 Humidity settings are set
too high.
3.2.1.1 It is normal for some wet air to collect inside the
enclosed crisper. To reduce the accumulation of
moisture, lower the humidity setting and/or raise
the fresh food compartment temperature.
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