Troubleshooting
Many problems that occur can be solved without specic expertise. In case of a problem, 
please refer to the below list of possibilities and follow instructions before contacting after 
sales service. See CUSTOMER SERVICE.
Problem Possible Cause Possible Solution
The compressor 
does not work.
•  Mains plug is not connected in the 
mains socket.  
•  The appliance is in the defrosting 
cycle.
•  Connect the mains plug.
•  This is normal for an automatic 
defrosting.
The appliance runs 
frequently or runs 
for too long a period 
of time.
•  The indoor or outdoor tempera-
ture is too high.
•  The appliance has been powered 
o for a period of time. 
•  A door/drawer of the appliance is 
not tightly closed. 
 
•  The door/drawer has been opened 
too frequently or for too long.
•  The temperature setting for the 
freezer compartment is too low. 
 
 
 
•  The door/drawer gasket is dirty, 
worn, cracked or mismatched. 
•  The required air circulation is not 
guaranteed. 
•  In this case, it is normal for the 
appliance to run longer.
•  Normally, it takes 8 to 12 hours 
for the appliance to cool down 
completely.
•  Close the door/drawer and 
ensure the appliance is located 
on level ground and there is no 
food or container holding door 
ajar. 
•  Do not open the door/drawer 
too frequently. 
•  Set the temperature higher 
until a satisfactory refrigera-
tor temperature is obtained. It 
takes 24 hours for the refrig-
erator temperature to become 
stable. 
•  Clean the door/drawer gasket 
or replace them through cus-
tomer service.
•  Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
•  The inside of the refrigerator 
needs cleaning.
•  Food of strong odour is stored in 
the refrigerator.
•  Clean the inside of the refrig-
erator.
•  Wrap the food thoroughly.
  WARNING!
 ▶ Before maintenance, deactivate the appliance and disconnect the mains plug from 
the mains socket.
 ▶ Electrical equipment should be serviced only by qualied electrical experts, because 
improper repairs can cause considerable consequential damages. 
 ▶ A damaged power supply should only be replaced by the manufacturer, its service 
agent or similarly qualied persons in order to avoid a hazard.
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