Troubleshooting
Problem Possible Cause Possible Solution
The appliance 
makes abnormal 
sounds.
•  The appliance is not located on 
level ground. 
•  The appliance touches some ob-
ject around it.
•  Adjust the feet to level the ap-
pliance.
•  Remove objects around the 
appliance.
A slight sound is  
heard si
milar to that 
of owing water.
•  - •  This is normal.
You hear an alarm 
beep.
•  The fridge storage compartment 
door is open.
•  The temperature in the freezer is 
too high.
•  Close the door or silence the 
alarm manually.
•  The alarm is normal when it is 
rst  started  due  to  relatively 
higher temperature. You can 
silence the alarm manually (see 
USE).
You hear a faint hum. •  The anti-condensation system is 
working.
•  This prevents condensation 
and is normal.
The interior lighting 
or cooling system 
does not work
.
•  Mains plug is not connected in the 
mains socket. 
•  The power supply is not intact. 
 
•  The LED lamp is out of order.
•  Connect the mains plug. 
•  Check the electrical supply to 
the room. Call the local elec-
tricity company!
•  Please call customer service to 
change the lamp.
31
Power interruption
In the event of a power cut, food should remain safely cold for about 16 hours. Follow these 
tips during a prolonged power interruption, especially in summer:
 ▶ Open the door/drawer as few times as possible.
 ▶ Do not put additional food into the appliance during a power interruption.
 ▶ If prior notice of a power interruption is given and the interruption duration is longer 
than 16 hours, make some ice and put it in a container in the top of the refrigerator 
compartment.
 ▶ An inspection of the goods is required immediately after the interruption. 
 ▶ As temperature in the refrigerator will rise during a power interruption or other fail-
ure, the storage period and edible quality of food will be reduced. Any food that de-
frosts should be either consumed, or cooked and refrozen (where suitable) soon 
afterwards in order to prevent health risks.