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TROUBLESHOOTING
Sound
No sound from the soundbar.
• Make sure that the soundbar is not muted.
• Make sure to select the correct audio input source.
No sound from CITATION SUB or CITATION SURROUND.
• Check if the subwoofer or the satellite speakers
LED is in solid white color. Blinking LED means a
disconnection. Manually pair them with the soundbar.
• Play the test tone (See Section “Test Tone”.)
Distorted sound or echo.
• If you play audio from the TV through the soundbar,
make sure the TV is muted or the built-in TV speaker is
disabled.
Audio and video are not synchronized.
• Press AUDIO SYNC +/- to synchronize.
Bluetooth
A device cannot connect with the soundbar.
• Check if you enable the Bluetooth function of the
device.
• The soundbar is already connected to another
Bluetooth device. Press on the remote control to
disconnect and pair with a new device.
Poor audio quality from a connected Bluetooth device.
• The Bluetooth reception is poor. Move the device closer
to the soundbar, or remove any obstacle between the
device and the soundbar.
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