Service and maintenance
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Service and maintenance
Warning! Read the Safety Information chapter at the beginning of this manual before servicing the
MAC Aura XIP.
Important! Excessive dust, smoke fluid, and particle buildup degrades performance, causes
overheating and will damage the fixture. Damage caused by inadequate cleaning or maintenance is
not covered by the product warranty.
Pressing MENU and ENTER buttons immediately when the fixture name appears in the display while
powering the fixture on puts the fixture into service mode, in which pan and tilt motors are deactivated and
SERV appears in the display. To take the fixture out of service mode, power off and then power on again
normally.
The MAC Aura XIP User Guide (available for download from the MAC Aura XIP page on www.martin.com)
gives full details of the menus in the fixture’s control panel.
The user must clean the MAC Aura XIP periodically to maintain optimum performance and cooling. The
user may also upload firmware (fixture software) to the fixture via the DMX data input port, Ethernet port or
USB port using firmware and instructions from Martin. All other service operations on the MAC Aura XIP
must be carried out by Martin, its approved service agents or trained and qualified personnel using the
official Martin service documentation for the MAC Aura XIP.
Installation, on-site service and maintenance can be provided worldwide by the Martin Professional Global
Service organization and its approved agents, giving owners access to Martin’s expertise and product
knowledge in a partnership that will ensure the highest level of performance throughout the product’s
lifetime. Please contact your Martin supplier for details.
It is Martin policy to apply the strictest possible calibration procedures and use the best quality materials
available to ensure optimum performance and the longest possible component lifetimes. However, optical
components are subject to wear and tear over the life of the product, resulting in gradual changes in color
over many thousands of hours of use. The extent of wear and tear depends heavily on operating conditions
and environment, so it is impossible to specify precisely whether and to what extent performance will be
affected. However, you may eventually need to replace optical components if their characteristics are
affected by wear and tear after an extended period of use and if you require fixtures to perform within very
precise optical and color parameters.
Cleaning
Regular cleaning is very important for fixture life and performance. Buildup of dust, dirt, smoke particles, fog
fluid residues, etc. degrades the fixture’s light output and cooling ability.
Cleaning schedules for lighting fixtures vary greatly depending on the operating environment. It is therefore
impossible to specify precise cleaning intervals for the MAC Aura XIP. Cooling fans suck in airborne dust
and smoke particles, and in extreme cases fixtures may require cleaning after surprisingly few hours of
operation.
Environmental factors that may result in a need for frequent cleaning include:
• Use of smoke or fog machines.
• High airflow rates (near air conditioning vents, for example).
• Presence of cigarette smoke.
• Airborne dust (from stage effects, building structures and fittings or the natural environment at outdoor
events, for example).
If one or more of these factors is present, inspect fixtures within their first few hours of operation to see
whether cleaning is necessary. Check again at frequent intervals. This procedure will allow you to assess
cleaning requirements in your particular situation. If in doubt, consult your Martin dealer about a suitable
maintenance schedule.
Follow these precautions when cleaning the fixture:
• Work in a clean, dry, well-lit area.
• Use gentle pressure only. Do not use any product that contains abrasives. Do not use solvents. Use care
when cleaning optical components: surfaces are fragile and easily scratched.
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