HDWCEM1-0822
12
TROUBLESHOOTING GUIDE
Symptom Probable Cause Corrective Action
Unit too hot. TEMPERATURE control set too high. Move TEMPERATURE control knob to a lower
setting.
Unit connected to incorrect power supply. Verify with qualified personnel that power supply
matches unit specification.
Internal thermostat defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit not hot enough. Unit not allowed enough time to preheat. Allow unit 15–20 minutes to reach operating
temperature.
Temperature control set too low. Move TEMPERATURE control knob to a higher
setting.
Drawer(s) not closed completely. Make sure all drawers are closed completely.
Internal thermostat defective. Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Product too dry. Drawer vent in open position. Move drawer vent to closed position.
Optional water pan empty or not installed. Install and/or fill water pan with clean water. Control
level of moisture using drawer vents.
Product too moist. Drawer vent in closed position. Move drawer vent to open position.
Optional water pan installed, but not needed. Remove water pan from drawer.
Unit not working at all. Unit not plugged in. Plug unit into proper power supply.
Unit not turned on. Move POWER ON/OFF (I/O) switch to the ON
position.
Circuit breaker tripped. Reset circuit breaker.
POWER ON/OFF (I/O) switch defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Internal thermostat defective.
Heating element burned out.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker,
and allow unit to cool before performing any cleaning,
adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:
Telephone: +1-414-671-6350
e-mail: support@hatcocorp.com
To Next Page
Loading...
Need help?
General
