Form No. TPTM-1107
8
TROUBLESHOOTING GUIDE
To avoid any injury or damage the toaster must
only be serviced by qualified personnel.
To avoid any injury, unplug the toaster from the
power source and allow to cool completely
before performing any maintenance, cleaning,
or attempting to clear a jam.
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION
Toast too light. COLOR CONTROL knob set on a
light setting.
Adjust COLOR CONTROL knob to a darker
setting.
Supply voltage to unit is low. Verify the supply voltage to the toaster
matches the unit specifications.
Toast too dark. COLOR CONTROL knob set on
a dark setting.
Adjust COLOR CONTROL knob to a lighter
setting.
Unit takes too long to toast.
Supply voltage to unit is high. Verify the supply voltage to the toaster
matches the unit specifications.
The first few batches can take
longer because the toaster needs
time to heat up when initially
turned on.
Allow toaster to heat up before inserting bread
product.
Unit toasts on one side only. Heating element defective. Visually check heating elements inside toaster
with the latch engaged. With the handle
pushed down, the heating element should
glow red. If the element does not glow, contact
Hatco Service for assistance.
Toaster does not pop-up
automatically.
Spring is broken.
Unlatching solenoid is no longer
working.
Control board has stopped
working.
Contact Hatco Service for assistance.
Contact Hatco Service for assistance.
Contact Hatco Service for assistance.
Heating Element does not come
on at all when handle is pushed
down.
The switch may be broken. Contact Hatco Service for assistance.
The handle does not latch. Latch mechanism is broken. Contact Hatco Service for assistance.
Toaster trips the circuit breaker or
GFCI.
Circuit breaker is not sized
properly for the toaster.
NOTE: TPT-120 draws
15 amps and requires its own
circuit.
Check circuit breaker for proper sizing.
Wiring fault inside toaster. Contact Hatco Service for assistance.
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