Heathkit H9 - CUSTOMER SERVICE; REPLACEMENT PARTS; ORDERING FROM THE FACTORY; OBTAINING REPLACEMENTS FROM HEATH ELECTRONIC CENTERS

CUSTOMER
SERVICE
REPLACEMENT
PARTS
Please
provide
complete
information
when
you
request
re-
placements
from
either
the
factory or
Heath
Electronic
Cen-
ters.
Be certain
to include
the
HEATH
part
number
exactly
as
it
appears
in the
parts
list.
ORDERING
FROM
THE
FACTORY
Print all of
the
information
requested
on
the
parts
order
form
furnished
with this
product
and
mail
it to
Heath.
For telephone
orders
(parts
only)
dial
616
982-357'1.
lf
you
are
unable
to
locate
an order
form,
write us
a letter
or card
including:
o
Heath
part
number.
o
Model number.
.
Date of
purchase.
.
Location
purchased
or
invoice
number.
r
Nature
of the
defect.
o
Your
payment
or
authorization
for COD
shipment
of
parts
not covered
bY
warranty.
Mail letters
to:
Heath
ComPanY
Benton
Harbor
Ml49022
Attn: Parts
Replacement
Retain
original
parts
until
you
receive
replacements.
Parts
that
should
be
returned
to
the factory
will be
listed
on
your
packing
sliP.
OBTAINING
REPLACEMENTS
FROM
HEATH
ELECTRONIC
CENTERS
For
your
convenience,
"over
the counter"
replacement
parts
are available
from
the
Heath Electronic
Centers
listed in
your
catalog.
Be sure
to bring
in
the original
part
and
purchase
invoice
when
you
request a
warranty
replacement
from a
Heath Electronic
Center.
TECHNICAL
CONSULTATION
Need help
with
your
kit?
-
Self-Service?
-
Construction? -
Operation? -
Call
or
write for assistance.
you'll
find our
Tech-
nical
Consultants
eager
to
help
with
just
about any
technical
problem
except
"customizing"
for unique
applications.
The effectiveness
of
our consultation
service
depends
on
the
information
you
furnish.
Be sure to
tell us:
o
The
Model number
and Series
number from
the blue
and
white label.
.
The date
of
'purchase.
'-
.
An exact
description
of
the ditficulty.
o
EveMhing
you
have done
in attempting
to correct
the
prob-
lem.
Also include
switch
positions,
connections
to other
units,
operating
procedures,
voltage
readings,
and any
other
infor-
mation
you
think might
be helPful.
Please do
not send
parts
for testing,
unless
this
is
specifi-
cally
requesled
by our
Consultants.
Hints: Telephone
traffic
is lightest at
midweek -
please
be
sure
your
Manual
and
notes are on
hand
when
you
call.
Heathkit Electronic
Center
facilities
are also
available
for
tele-
phone
or
"walk-in" personal
assistance.
REPAIR
SERVICE
Service
facilities
are
available,
if they
are
needed,
to
repair
your
completed
kii.
(Kits that
have been
modified,
soldered
with
paste
flux
or acid
core
solder,
cannot
be
accepted
for
repair.)
lf
it is convenient,
personally deliver
your
kit to
a Heathkit
Electronic
Center.
For
warranty
parts
replacement'
sup-
ply
a
copy
of
the invoice
or sales
slip.
lf
you
prefer
to ship
your
kit
to the
factory,
attach
a
letter
containing
the
following
information
directly
to
the
unit:
.
Your
name and
address.
o
Date
of
purchase
and
invoice
number.
o
Copies
of all
correspondence
relevant
to
the service
of the
kit.
o
A brief
description
of the
difficulty'
o
Authorization
to
return
your
kit
COD
for
the service
and
shipping
charges.
(This
will
reduce
the
possibility
of
delay')
Check
the
equipment
to see
that
all screws
and
parts
are
secured.
(Do
not
include
any
wooden
cabinets
or
color
televi-
sion
picture
tubes,
as these
are easily
damaged
in shipment'
Do
not
include
the
kit
Manual.)
Place
the
equipment
in
a
strong
carton
with at
leastTHREE
INCHES
otresilient
packing
mate-
rial
(shredded
paper,
excelsior,
etc')
on all
sides.
Use addi-
tional
packing
material
where
there
are
protrusions
(contro!
sticks,
large
knobs,
etc.).
lf the
unit
weighs over
15
lbs"
place
this
carton
in another
one
with 314"
ol
packing
material
bet-
ween
the
two.
Seal
the
carton
with
reinforced
gummed
tape,
tie
it with
a
strong
cord,
and
mark
it
"Fragile"
on
at
least two
sides'
Re-
member,
the carrier
will
not accept
liability
for
shipping
dam-
age
if the unit
is
insufficiently
packed'
Ship
by
prepaid
express'
United
Parcel
Service,
or
insured
Parcel
Post
to:
Heath
CompanY
Service
DePartment
Benton
Harbor,
Michigan
49022