Page
36
SERVICE
INFORMATION
SERVICE
If,
after
applying the information in
this
manual
and your
best
efforts,
you
are
still
unable
to
obtain
proper
performance,
it
is
suggested
that
you
take
advantage of the
technical
facil-
ities
which
the
Heath Company
makes
avail-
able
to
its
customers.
The
Technical
Consultation
Department
is
main-
tained
for
your benefit,
This
service
is
available
to
you
at
no
charge.
Its
primary
purpose
is
to
provide
assistance
for
those
who encounter
difficulty in the construction,
operation
or
maintenance of HEATHKIT equipment, It
is
not
intended, and
is
not equipped
to
function
as
a
general
source
of technical information involving
kit modifications
nor
anything
other
than the
normal
and
specified
performance
of::IEATHKIT
equipment.
Although the
Technical
Consultants
are
familiar
with
all
details
of
this
kit, the
effectiveness
of
their
advice will depend
entirely
upon the amount
and the
accuracy
of
the
information
furnished
by
you.
In
a
sense,
YOU
MUST
QUALIFY
for
GOOD
technical advice
by
helping the consultants
to
help you.
Please
use
this
outline:
1.
Before writing, fully investigate
each
of the
hints and suggestions
listed
in
this
manual
under
In
Case
Of
Difficulty.
Possibly
it
will not
be
necessary
to
write.
2. When writing,
clearly
describe
the
nature
of
the
trouble
and mention
all
associated
equipment, Specifically
report
operating
procedures,
switch
positions,
connections
to
other
units, and anything
else
that
might
help
to
isolate
the
cause
of
trouble,
3.
Report
fully on the
results
obtained when
testing
the
unit
initially
and when following
the suggestions
under
In
Case
Of
Dif-
ficulty. Be
as
specific
as
possible
and
include voltage
readings
if
test
equipment
is
available,
4. Identify
the
kit
Model Number and
Series
Number, and date of
purchase,
if available.
Also mention
the
date
of
the
kit
assembly
manual. (Date
at
bottom of
Page
1.)
5,
Print
or
type your name and
address,
preferably
in two
places
on the
letter.
With the
preceding
information,
the
eonsultant
will know
exactly
what
kit
you have, what you
would like
it
to
do
for
you and the difficulty you
wish
to
correct,
The date of
purchase
tells
him
whether
or
not engineering
changes
have
been
made
since
it
was shipped
to
you. He will·know
what you have done in
an
effort
to
locate
the
cause
of
trouble and,
thereby,
avoid
repeti-
tious suggestions.
In
short,
he will devote
full
time
to
the
problem
at
hand, and through
his
familiarity
with the kit,
plus
your
accurate
report,
he will be able
to
give you a complete
and helpful
answer.
If
replacement
parts
are
required,
they
will be shipped
to
you,
subject
to
the
terms
of the
Warranty,
_
The
Factory
Service
facilities
are
also
available
to
you, in
case
you
are
not
familiar
enough with
electronics
to
provide
our
consultants with
suf-
ficient information on which
to
base
a diagnosis
of
your difficulty,
or
in the event
that
you'pre-
fer
to
have
the
difficulty
corrected
in
this
man~
ner,
You
may
return
the
completed
equipment
to
the Heath Company
for
inspection and
neces-
sary
repairs
and
adjustments,
You
will be
charged
a
minimal
service
fee,
plus
the
price
of any additional
parts
or
material
required,
However, if the completed kit
is
returned
within
the
Warranty
period,
parts
charges
will
be
governed by
the\terms
of the
Warranty.
State
the date of purchl;tse, if
possible.
Local
Service
by Authorized HEATHKIT
Serv-
ice
Centers
is
also
available in
some
areas
and
often will
be
your
fastest,
most
efficient method
of obtaining
service.
HEATHKIT
Service
Centers
will honor the
regular
90
day HEATHKIT
Parts
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