Heathkit HW-12 - Page 62

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SERVICE INFORMATION
SERVICE
If, after applying the information in this manual
and your hest efforts, you are still unable to
obtain proper performance, it is suggested
that you take advantage of the technical facil-
ities which the Heath Company makes avail-
able to its customers.
The Technical Consultation Department is main-
tained for your benefit, This service is available
to you at no charge, Its primary purpose is to
provide assistance for those who encounter
difficulty in the construction, operation or
maintenance of HEATHKIT equipment, It is not
intended, and is not equipped to function as a
general source of technical information involving
kit modifications nor anything other than the
normal and specified performance of HEATHKIT
equipment,
Although the Technical Consultants are familiar
with all details of this kit, the effectiveness of
their advice will depend entirely upon the amount
and the accuracy of the information furnished by
you, In a sense, YOU MUST QUALIFY for GOOD
technicai advice by heiping the consuitants to
help you, Please use this outline:
1. Before writing, fully investigate each of the
hints and suggestions listed in this manual
under In Case Of Difficulty, Possibly it
Will not be hecessary to wr ite,
9 When writin clearly descri sh. =~ wad.
ae Wheel Writing, vic ae UCSULING the nature
of the trouble and mention all associated
equipment, Specifical ally report operating
procedures, switch positions, connections
ta othoar unita and anythine apes that micht
tO ONCE UNITS, ANG anyuNne CaS wiat Migit
help to isolate the cause of trouble,
3. Report fully on the results obtained when
2 testing the unit initially and when following
Los lit weet Metal asda vameey
the suggestions under In Case Of Dif-
ficulty, Be as specific as possible and
include voltage readings iftest equipment is
available,
Cs
= 3 3
fa i=4
4 ~
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®
"s
2.8
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1) = 3 8 feu oO by
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fey
for
jp oO
date of the kit assembly manual,
bottom of Page 1.)
5, Print or type your name and address,
preferably in two places on the letter,
With the preceding information, the consultant
will know exactly what kit you have, what you
would like it to do for you and the difficulty you
wish to correct, The date of purchase tells him
whether or not engineering changes have been
made since it was shipped to you, He will know
what you have done in an effort to locate the
cause of trouble and, thereby, avoid repeti-
tious suggestions, In short, he will devote full
time to the problem at hand, and through his
familiarity with the kit, plus your accurate
report, he will be able to give you a complete
and helpful answer. If replacement parts are
required, they will be shipped to you, subject
to the terms of the Warranty.
The Factory Service facilities are also available
to you, in case you are not familiar enough with
electronics to provide our consultants with suf-
ficient information on which to base a diagnosis
of your difficulty, or in the event that you pre-
fer to have the difficulty corrected in this man-
ner, You may return the completed equipment
to the Heath Company for inspection and neces-
sary repairs and adjustments, You will be
charged a minimal service fee, plus the price
of any additional parts or material required,
However, if the completed kit is returned within
the Warranty period, parts charges will be
governed by the terms of the Warranty. State
the date of purchase, if possible,
Local Service by Authorized HEATHKIT Serv-
ice Centers is aiso available in Some areas and
often will be your fastest, most efficient method
pa ea Oe neg TH AMT TM
of obtaining service for your HEATHKIT equip-
ment, Although charges for local Service are
oe ee Tee ot ann noe, hs oh nn + fame fa nt nmes ame:
gener ally OUIUNC what digicr. than LULL LaLlluL Jy serve
ice, the amoun of increase is usually offset
ree tun wanton ts aha lA wae Gf
by tc tr anspor tation enar ge you wouG pay uw
you elected to return your kit to the Heath
Caomnaony
VOompany.
oo Ceanters will honor the
ce Wie. nonor the
all kits, whether purchased through a dealer
or directly from Heath Company; however, it
will necessary that you verify the purchase
t