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USE THE CAMERA ON COMPUTER
Visit https://heimlink.heimvision.com/ through the browser of your computer, then log
in with your account to check the live video.
Tip:
If you’d like to check the videos recorded to the memory card on your computer, please
insert the memory card with a card reader into the computer and play the videos with
the player that supports MP4 format.
TROUBLESHOOTING
Q1. Why did I fail to connect the camera to my account ?
Q2. Why can’t the camera read my memory card ?
Q3. Why can’t I play the recorded videos from my memory card ?
Q4. Why can’t I get the notifications on my phone ?
• The camera only supports 2.4GHz WiFi networks and make sure you’ve selected
the correct one. If you use a dual band router , please contact the router seller or us
for more help.
• Avoid using special characters or symbols in your WiFi name and password,
such as @~!#$%^&* and so on.
• If the connection failed, please use the Reset Pin to press and hold the Reset
hole for 5s to reset the camera, then connect the camera again.
• Please use a high quality memory card with a reliable brand.
• Please make sure the memory card is not damaged.
• Make sure you’ve inserted a memory card into the camera.
• Go to Settings > Memory card management to check if the memory card status
is available.
• Check the recording mode of your memory card, make sure you didn’t select
Not recording.
• Make sure your network connection is stable enough when you play the videos
recorded.
• Make sure you’ve allowed HeimLink to send push notifications in the settings of
your mobile device.
• Make sure you switch on all the options in notice settings.
• Make sure the current time is not during the scheduled time you set to stop the
notification.
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