HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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02. apt-get update
03. Reinstall the driver.
4. If you experience any other WebGUI or CLI related problems, please submit a support ticket
using our Online Support Portal, which includes a description of the problem in as much detail as
possible, and upload the following:
Please click the following Appendix for more information about locating and collecting these logs.
Controller and Drive Detection Issues
If the system is unable to detect the NVMe product or SSD’s, make sure to remove all NVMe devices from
the system that is not related to the NVMe product during the troubleshooting process. The presence of other
NVMe devices may interfere with the detection of the NVMe product.
If you experience any other controller related problems, please submit a support ticket using our
Online Support Portal, which includes a description of the problem in as much detail as possible.
Please check the Appendix – providing system logs, screenshots and other information about your
system will enable our Support Department resolve your support issue as quickly and efficiently as
possible.
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