What to do if I have no picture or sound from an external source on my Hisense LED TV?
If you're not getting a picture or sound from an external source connected to your Hisense LED TV, ensure that you've selected the correct output connection on the external source and the correct input connection on the TV.
Before using the TV, attach the stand or mount it on the wall.
Instructions on how to attach the TV stand legs to the TV.
Instructions for attaching a third-party wall mount bracket to the TV.
Connect the power cord and plug the TV into a power outlet.
Table of common TV problems and their step-by-step solutions.
General| Screen shape | Flat |
|---|---|
| LED backlight | Yes |
| Response time | 6 ms |
| Display diagonal | 55 \ |
| Display brightness | 1000 cd/m² |
| Display technology | LCD |
| Native aspect ratio | 16:9 |
| Native refresh rate | 144 Hz |
| LED backlighting type | Mini LED |
| Contrast ratio (typical) | - |
| Display number of colors | 1.07 billion colors |
| Display diagonal (metric) | 139.7 cm |
| Motion interpolation technology | Motion Rate 480 |
| PC in (D-Sub) | No |
| HDMI ports quantity | 4 |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 1 |
| Tuner type | Analog & digital |
| Digital signal format system | ATSC |
| Smart modes | Filmmaker |
| App distribution platform | Google Play |
| Operating system installed | Google TV |
| Audio decoders | Dolby Atmos |
| RMS rated power | 40 W |
| Wi-Fi standards | Wi-Fi 6E (802.11ax) |
| Bluetooth version | 5.2 |
| Stand type | Legs stand |
| Product color | Black |
| Panel mounting interface | 400 x 200 mm |
| Game features | Auto Low Latency Mode (ALLM), Game Bar, Variable Refresh Rate (VRR) |
| AMD FreeSync type | FreeSync Premium Pro |
| High Dynamic Range (HDR) technology | Dolby Vision, High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus), Hybrid Log-Gamma (HLG) |
| Number of OSD languages | 3 |
| On Screen Display (OSD) languages | ENG, ESP, FRE |
| AC input voltage | 120 V |
| AC input frequency | 50/60 Hz |
| Power consumption (max) | 170 W |
| Power consumption (standby) | 0.5 W |
| Power consumption (typical) | - W |
| Cables included | AC |
| Package depth | 1386.8 mm |
| Package width | 838.2 mm |
| Package height | 152.4 mm |
| Package weight | 20412 g |
Weight and Dimensions| Depth (with stand) | 312.4 mm |
|---|---|
| Width (with stand) | 1229.4 mm |
| Height (with stand) | 777.2 mm |
| Weight (with stand) | 14379 g |
| Depth (without stand) | 78.7 mm |
| Height (without stand) | 716.3 mm |
| Weight (without stand) | 13880 g |
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