Troubleshooting
A red battery symbol means your batteries need to be replaced
with four new AA batteries.
How to change the batteries:
1
Press the tab on the base of your thermostat.
2
Lift your thermostat off the hooks that hold it against the wall
(and turn it over to access the batteries).
3
Simply pop the batteries out and put the new ones in.
4
Re-hook the top of your thermostat and then press the bottom
until it clicks to secure it to the wall.
22˚
No signal
22˚
MON 19:25
NO SIGNAL
If this message shows on your thermostat –
it means your thermostat and receiver aren’t
communicating.
For more information visit
hivehome.com/help or get in touch with the
Hive team at help@hivehome.com
Hot tip: When there is no signal the ‘Status’ button on the receiver will
be red. You can manually switch your heating and hot water on and o.
To do this press the central heating and hot water buttons on the
receiver (usually fitted beside your boiler).
No signal
Press tab to open
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