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2. Warranty
The warranty period for the product is 12 months or 5 million operations (whichever comes first), but it
does not include any of the following causes of failure:
◎ Beyond the operation method, operating environment and storage specifications defined in the
product manual.
◎ The damage caused by installation place movement, change of working environment, or improper
transfer after being installed by a professional installer.
◎ Product damaged due to collision or accident caused by improper operation or installation.
The following conditions are not covered by the warranty:
◎ Product serial number or date of production(month and year) cannot be verified.
◎ Gripper body and control components using non-HIWIN original products.
◎ Adding or removing any element into/out the gripper or the controller.
◎ Modifying the wire or the cables between the gripper body and the controller.
◎ Any modification of the appearance of the gripper or controller; Removal of the components inside
the gripper or the controller. e.g., demolition of the outer covering, product drilling or cutting.
◎ Damage caused by any natural disaster. i.e., fire, earthquake, tsunami, lightning, windstorms, floods
etc.
HIWIN does not provide any warranty or compensation to all the damage caused by above-mentioned
circumstances unless the user can prove that the product is defective.
For more information towards warranty terms and conditions, please contact the technician or the dealer
who you purchased with.
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