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Holden WM Caprice Owner Manual (MY12.5) - 2012 - CRC 1st Edition - 6/28
12
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure .................. 13-1
Customer Assistance
Offices ..................... 13-1
Customer Information
Customer Satisfaction
Procedure
We want you to be happy with your
new vehicle, together with the
people you deal with while you have
the vehicle.
Normally, any problems with the
sales, operation, servicing, parts/
accessories or the validity of original
equipment supplied with your
vehicle will be handled by your
Holden Dealer Sales and Service
Department.
We realise however that, with t he
best intentions, misunderstandings
sometimes occur.
Therefore, we suggest you discuss
any concern with one of the H olden
Dealer management people.
If you have not received satisfaction
from the Sales Manager or Service
Manager, go to the General
Manager or the Dealer Principal.
Your concerns should now have
been addressed properly. If not, the
Holden Cust omer Assistance Offic e
is at your disposal.
Customer Assistance
Offices
Australia
The Holden Customer Assistance
representatives can be telephoned
from anywhere within Australia for
only the cost of a local call.
The contact number is:
1800 033 349
Naturally, telephoning is the
quickest and the best way to
contact. However, if you prefer to
write the address is:
The Manager
Holden Cust omer Assistance Centre
GPO Box 1714
Melbourne 3001
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