46
Troubleshooting
PROBLEM POSSIBLE CAUSES SOLUTION
Poor heating performance
The outdoor temperature is
extremely low.
Use an auxiliary heating device.
Cold air is entering through
doors and windows.
Make sure that all doors and
windows are closed when
operating the air conditioner.
Low refrigerant due to leak
or long-term use
Check for leaks, re-seal if
necessary, and replenish the
refrigerant
The unit may stop operation or continue to run safely. If the
about 10 minutes. The problem may resolve itself.
If not, disconnect the power, then connect it again. Turn the unit
on. If the problem persists, disconnect the power and contact
Customer Service at homelabs.com/chat; 1-(800)-898-3002 or
help@homelabs.com.
Error code appears and begins with
the following letters on the window
• E(x), P(x), F(x)
• EH(xx), EL(xx), EC(xx)
• PH(xx), PL(xx), PC(xx)
Note: If your problem persists after performing the checks and diagnostics mentioned above, turn off
your unit immediately and contact Customer Service at homelabs.com/chat; 1-(800)-898-3002 or help@
homelabs.com.
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