HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner’s Manual www.honeywellgenerators.com 33
TROUBLESHOOTING
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM PROBABLE CAUSE SOLUTION
Engine will not start or
starts and runs rough
No fuel. Add fuel (page 25).
Stale fuel. Drain fuel tank; fill with fresh fuel (page 30).
No or low engine oil. Add engine oil (page 22).
Spark plug wire (cap) disconnected. Install spark plug cap over spark plug.
Faulty/bad spark plug. Check/replace spark plug (page 28).
Fuel not reaching carburetor. Clean fuel sediment cup (page 27).
Dirty air filter. Clean or replace air filter (page 25).
Dirty spark arrestor screen. Clean spark arrestor screen (page 29).
Engine suddenly stops
No fuel. Add fuel (page 25).
No or low engine oil. Add engine oil (page 22).
No power at AC
receptacle
Electrical overload on generator.
Check all circuit breakers for “tripped’ position. If the
master circuit breaker is tripped, reduce the load on the
Twist-Lock (NEMA L14-30R) outlet. If a duplex outlet
breaker is tripped, reduce the load on the duplex (NEMA
5-20R) outlet above the breaker, wait several minutes for
the breaker to cool, and then push to reset.
Poor connection or defective cord. Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects. Dis-
connect defective appliance/equipment from the genera-
tor. Have appliance serviced by qualified repair facility.
Engine cranking slowly Low battery charge. Charge / replace battery.
TABLE 7. Troubleshooting — Probable Causes and Solutions