VISTA-128BP/VISTA-250BP Installation and Setup Guide
10-4
Contacting Technical Support
PLEASE, before you call Technical Support, be sure
you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup
battery are supplying proper voltages.
• Verify your programming information where
applicable.
• Verify that all keypads and devices are addressed
properly.
• Note the proper model number of this product, and
the version level (if known) along with any
documentation that came with the product.
• Note your ADEMCO customer number and/or
company name.
Having this information handy will make it easier for
us to serve you quickly and effectively.
You may contact Technical Support via Toll-Free Fax.
Please include your return fax number. You will
receive a reply within 24 hours. You may also contact
Technical Support via modem to ATLIS-BBS, Tech
Support’s Electronic Bulletin Board System. Replies
are posted within 24 hours.
Technical Support: .................................................1-800-645-7492 (8 a.m.-8 p.m. EST)
ATLIS-FAX FAXBACK Automated Fax Retrieval System:.................. 1-800-573-0153 or
............................................................................................ 1-516-921-6704 / ext. 1667
World Wide Web Address: .......................................http:// www.honeywell.com/security
WWW.DIYALARMFORUM.COM
WWW.DIYALARMFORUM.COM
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