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Telephone Support
Hewlett-Packard Telephone Support
Step 1: Checking Your Support Entitlement
First you must check to see if you are entitled to free support. The following table
lists the type of problem and the support terms.
Table 3: Support Availability
Type of problem Free support period Support Options
Computer and pre-installed
hardware
1
1 year from the date of
purchase
2
None
Hardware other than that
pre-installed by HP
1
not available Please refer to your reseller.
Installing preloaded
software
3
, including the
operating system
4
30 days from the date of
purchase
2
Per-incident fee-based service
available after 30 days.
Using preloaded software not available Please refer to your reseller, or
software vendor.
Using the preloaded
operating system
4
& Internet
Explorer 4
not available Please refer to your reseller, or
specialized software vendor.
Installing and using non-
preloaded operating
systems, for example
Windows 3.11
not available Please refer to your reseller, or
software vendor.
Installing and using software
applications other than
those preloaded by HP
not available Please refer to your reseller, or
software vendor.
HP Accessories See the documentation
provided with the HP
Accessory
None
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