6. Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
7. Restart the computer and the MFP and try printing again. If the problem is not resolved, choose
one of these options:
●
If the problem is affecting all printed pages, see General print-quality issues.
● If the problem is affecting only pages printed in color, see Solve issues with printing color
documents.
General print-quality issues
The following examples depict letter-size paper that has passed through the MFP short edge first.
These examples illustrate problems that could affect all of the pages that printed, whether it is color
printing or black only. These topics list the typical cause and solution for each of these examples.
Problem Cause Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets HP specifications.
One or more print cartridges might be
low. When using non-HP print
cartridges, no messages appear on the
control panel or in the HP ToolboxFX.
Replace any low print cartridges.
If none of the print cartridges is low or
empty, remove the print cartridges one
at a time and inspect the toner roller in
each to see if the roller is damaged. If
so, replace the print cartridge.
Print the Supplies Status page to check
the remaining life.
Toner specks appear.
The media might not meet HP
specifications.
Use media that meets HP specifications.
The paper path might need cleaning. Clean the paper path. See the
HP ToolboxFX online help.
Dropouts appear. A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots
on its surface.
Try different paper, such as high-
quality paper that is intended for color
laser MFPs.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-
quality paper that is intended for color
laser MFPs.
Vertical streaks or bands appear on the
page.
One or more print cartridges might be
low or defective. If non-HP print
Replace any low print cartridges.
ENWW Print problems 127
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