Memory-card problems
Use the following table to Identify and resolve memory-card problems.
NOTE For information about memory-card control-panel error messages and hardware
replacement, see the Control-panel messages section.
Problem Cause Solution
Device cannot detect files on the
memory card.
The memory card might be missing or
inserted incorrectly.
Verify that the memory card is inserted
correctly.
The files might not be in the correct
format.
To print from the device control panel,
the files must be in the sRGB JPEG
format. To print other formats, use a
software program on the computer.
More than one memory card might
have inserted.
Only one card slot can be occupied for
the device to detect JPEG files. Verify
that only one card is inserted.
The index page will not print. The memory card might have been
removed before the device could print
the page.
Reinsert the card and reprint the index
page.
More than one memory card might
have inserted.
Only one card slot can be occupied for
the device to detect JPEG files. Verify
that only one card is inserted.
One or more print cartridges might be
low.
Replace any low print cartridges.
The proof sheet will not print. The memory card might have been
removed before the device could print
the page.
Reinsert the card and reprint the proof
sheet.
More than one memory card might
have inserted.
Only one card slot can be occupied for
the device to detect JPEG files. Verify
that only one card is inserted.
One or more print cartridges might be
low.
Replace any low print cartridges.
The proof sheet will not scan correctly. The flatbed scanner glass might be dirty. Clean the flatbed scanner glass.
The scanner might not be able to read
the photo selections. This feature has
been optimized and tested for use with
Genuine HP Toner Supplies (variations
in color shading can impact the
performance of this feature).
Verify that the bubbles are colored
darkly enough for the scanner to read.
The proof sheet might be loaded
incorrectly.
On the flatbed scanner, place the
original document face-down with the
upper-left corner of the document at
the lower right corner of the glass.
The wrong photo printed. An incorrect memory card might be
inserted.
Verify that the correct memory card is
inserted.
The wrong number from the memory
card might have selected.
Print an index page to verify the file
number, if couldn't remember the
number of the photo that to print.
ENWW Memory-card problems 143
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