Control panel message Description Recommended action
30.01.42 Scanner failure The PCI-E (peripheral component
interconnect express) cable is faulty or
disconnected.
1. Turn the product off and then on.
2. Check the PCI-E cable connections at
the SCB and the ICB.
3. Replace the PCI-E cable. See
Scanner-
control board (SCB) on page 279.
30.01.43 Scanner failure The SCB memory has failed. 1. Turn the product off and then on.
2. Replace the SCB. See
Scanner-control
board (SCB) on page 279.
30.01.44 Scanner failure Communication failed on the SCB. 1. Turn the product off and then on.
2. Replace the SCB. See
Scanner-control
board (SCB) on page 279.
30.01.45 Scanner failure The SCB has failed. 1. Turn the product off and then on.
2. Replace the SCB. See
Scanner-control
board (SCB) on page 279.
30.01.46 Scanner failure The SCB enumeration failed. 1. Turn the product off and then on.
2. Check the PCI cable at the scanner and
formatter.
3. Check the SCB connections.
4. Replace the SCB. See
Scanner-control
board (SCB) on page 279.
40 Embedded I/O Bad Transmission To
continue touch OK
A temporary printing error occurred. The
connection between the product and the EIO
card in the specified slot has been broken.
Touch OK to clear the error message and
continue printing. Turn the product off and
then on.
41.3 Load Tray <XX>: [Type] [Size] The specified tray is loaded with media that
is longer or shorter in the feed direction than
the size adjusted for the tray. This message
also appears if two or more sheets of media
stick together in the product or if the tray is
not adjusted correctly. If using glossy paper,
ensure that it has been acclimated.
Touch OK to use another tray. Reconfigure
the size in a tray so that the product will use
a tray that is loaded with the correct media
size. If the message does not clear
automatically from the control-panel display,
turn the product off and then on.
41.5 Load Tray <XX>: [Type], [Size] To use
another tray, touch OK
The product detected an unexpected paper
size. There is a tray type mismatch.
The tray is a cassette and there is another
tray available for use.
To continue, load the tray with the size and
type indicated. Or, if another tray is available,
touch OK to use it. This problem affects
printing, but some scan functions might still
be available.
41.X ERROR A temporary printing error occurred. Touch OK to clear the error. If the error is not
cleared, turn the product off and then on.
49.XXXXX ERROR To continue turn off
then on
A firmware error has occurred.
This type of error can be caused by corrupted
print jobs or software program issues, non
product-specific printer drivers, poor-quality
USB or network cables, bad network
connections or incorrect network
configurations, invalid firmware operations,
or unsupported accessories.
The following steps should help to identify
possible causes and a resolution to the error
condition:
1. Turn the product off then on. If the error
returns, disconnect all interface cables
and turn the product off and then on
again.
Table 7-12 Control-panel messages (continued)
444 Chapter 7 Solve problems ENWW
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