Control panel message Description Recommended action
NOTE: HP LaserJet formatter
PCAs are rarely the cause of 49
service errors. Do not replace the
formatter unless troubleshooting
identifies it as the cause.
2. If the error clears after turning the
product off and then on, it is possible
that a print job, an action performed on
the product, or a connectivity issue is
responsible for the error.
a. If the error recurs only after
connecting an interface cable try
the following actions, if applicable:
●
Try a new cable.
●
Move the product to a new
network port, fax-line port, or
USB port.
●
Verify that all unused network
protocols are disabled and
that all settings are correctly
set for the network
configuration being used.
●
Reset the fax settings to
factory defaults. Configure
only the basic settings
needed to operate: country/
region, company name, and
fax number.
●
Verify that the fax card
firmware revision is the
correct version for the
formatter firmware version on
the product.
b. If the error happens only when
performing certain actions, such as
making a copy, sending an e-mail,
or sending a fax, try the following
actions, if applicable:
●
Try different configuration
settings
●
Increase or decrease the file
resolution
●
Use black and white file
format instead of color, or
vice-versa.
●
Use different file formats, for
example .PDF or .TIFF.
●
Use different copy settings,
such as eliminating duplex
printing or printing multiple
pages on one sheet.
Table 7-12 Control-panel messages (continued)
446 Chapter 7 Solve problems ENWW
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