20 Chapter 1 Troubleshooting control panel messages
EN
Numerical messages
xx = Description:
0 = Jam in input feed area
1 = Jam in fusing area
2 = Jam in fusing area
3 = Jam in duplex reversing unit
4 = Jam in duplex feed unit
5 = Jam in duplex paper feed area
6 = Jam in duplex paper feed area
7 = Jam in paper feed area
8 = Door open jam
9 = Irregular paper jam in paper path
10 = Paper in the paper path is too short
11 = Paper in the paper path is too long
• See “Troubleshooting paper path problems” on page 37.
• Note the location of the leading edge of the first jammed piece of
media.
• Note the paper jam message.
• Note the location of the media.
Media is jammed in the rear paper path or rear duplexing area.
1 Open the rear duplex cover (if installed) and remove any jammed
media.
2 Open the upper rear door and remove any jammed media.
13.xx Paper jam
13.xx Paper jam
alternates with
Check all rear door
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