Output is curled or wrinkled ............................................................................................. 490
Product will not duplex or duplexes incorrectly ................................................................ 490
Use manual print modes .................................................................................................................. 492
Solve image-quality problems .......................................................................................................... 494
Image defects table ......................................................................................................... 494
Solve performance problems ........................................................................................................... 500
Solve connectivity problems ............................................................................................................. 501
Solve direct-connect problems ........................................................................................ 501
Solve network problems .................................................................................................. 501
Service mode functions .................................................................................................................... 503
Service menu ................................................................................................................... 503
Product resets .................................................................................................................. 505
Restore factory settings .................................................................................. 505
Hard disk initialization (optional) ..................................................................... 505
NVRAM initialization ........................................................................................ 506
Restore factory settings (cold reset) .............................................................. 506
Solve fax problems ........................................................................................................................... 507
Solve e-mail problems ...................................................................................................................... 507
Validate the SMTP gateway address ............................................................................... 507
Validate the LDAP gateway address ............................................................................... 507
8 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................ 510
Part numbers .................................................................................................................................... 511
Customer self-repair (CSR) components ......................................................................... 511
Accessories and products ................................................................................................ 512
Print cartridges and toner collection unit .......................................................................... 513
Memory ............................................................................................................................ 513
Cables and interfaces ...................................................................................................... 514
Service kits ...................................................................................................................... 515
Service manuals and user documentation ....................................................................... 518
Screws .............................................................................................................................................. 519
How to use the parts lists and diagrams .......................................................................................... 519
ADF and scanner assemblies .......................................................................................................... 520
External covers, panels, and doors .................................................................................................. 522
Right door assembly ......................................................................................................................... 524
Internal components ......................................................................................................................... 526
Internal components (1 of 5) ............................................................................................ 526
Internal components (2 of 5) ............................................................................................ 528
Internal components (3 of 5) ............................................................................................ 530
Internal components (4 of 5) ............................................................................................ 532
Internal components (5 of 5) ............................................................................................ 534
Fuser ................................................................................................................................ 536
ENWW xiii
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