HP Compaq dc5750 MT Troubleshooting Guide

Table of contents
1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 2
Status Tab ........................................................................................................................... 3
Log Tab ................................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Insight Diagnostics .................................................. 4
Downloading the Latest Version of HP Insight Diagnostics ................................................. 5
Protecting the Software ........................................................................................................................ 5
Restoring the Software ......................................................................................................................... 6
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 7
Before You Call for Technical Support ................................................................................................. 7
Helpful Hints ......................................................................................................................................... 8
Solving General Problems .................................................................................................................. 10
Solving Power Problems .................................................................................................................... 14
Solving Diskette Problems ................................................................................................................. 15
Solving Hard Drive Problems ............................................................................................................. 18
Solving Media Card Reader Problems ............................................................................................... 20
Solving Display Problems ................................................................................................................... 22
Solving Audio Problems ..................................................................................................................... 26
Solving Printer Problems .................................................................................................................... 28
Solving Keyboard and Mouse Problems ............................................................................................ 29
Solving Hardware Installation Problems ............................................................................................. 31
Solving Network Problems ................................................................................................................. 33
Solving Memory Problems ................................................................................................................. 36
Solving Processor Problems .............................................................................................................. 38
Solving CD-ROM and DVD Problems ................................................................................................ 39
Solving Drive Key Problems ............................................................................................................... 42
Solving Front Panel Component Problems ........................................................................................ 43
Solving Internet Access Problems ...................................................................................................... 44
Solving Software Problems ................................................................................................................ 46
Contacting Customer Support ............................................................................................................ 47
Appendix A POST Error Messages
POST Numeric Codes and Text Messages ....................................................................................... 50
ENWW v

HP Compaq dc5750 MT Specifications

General

Chipset	ATI Radeon Xpress 1150
Memory	Up to 4 GB DDR2 SDRAM
Network	Integrated Broadcom NetXtreme Gigabit Ethernet
Audio	Integrated High Definition audio
Power Supply	300W
Processor	AMD Athlon 64 X2, AMD Athlon 64, AMD Sempron
Graphics	Integrated ATI Radeon Xpress 1150 or optional discrete graphics
Optical Drive	DVD-ROM, DVD+/-RW
Expansion Slots	1 PCI Express x16
Ports	1 serial, 1 parallel, 2 PS/2, 1 VGA, 1 audio in, 1 audio out
Operating System	Windows XP Professional
Dimensions	16.5 inches
Storage	SATA Hard Drive