Fan ..................................................................................................................................................... 63
Converter Board ................................................................................................................................. 65
Sidekey Board .................................................................................................................................... 67
System Board Shield .......................................................................................................................... 69
WLAN Module .................................................................................................................................... 71
Speakers ............................................................................................................................................ 73
Stand bracket ..................................................................................................................................... 75
System Board ..................................................................................................................................... 77
Hard Drive and Optical Drive Cables and Connectors ....................................................................... 80
Display Cable ..................................................................................................................................... 82
Front Bezel ......................................................................................................................................... 84
Display Panel ..................................................................................................................................... 85
Power Switch Assembly ..................................................................................................................... 89
7 Troubleshooting Without Diagnostics ........................................................................................................ 91
Safety and Comfort ............................................................................................................................ 91
Before You Call for Technical Support ............................................................................................... 91
Helpful Hints ....................................................................................................................................... 92
Solving General Problems .................................................................................................................. 94
Solving Power Problems .................................................................................................................... 98
Solving Hard Drive Problems ........................................................................................................... 100
Solving Media Card Reader Problems ............................................................................................. 103
Solving Display Problems ................................................................................................................. 105
Solving Audio Problems ................................................................................................................... 110
Solving Printer Problems .................................................................................................................. 112
Solving Keyboard and Mouse Problems .......................................................................................... 114
Solving Hardware Installation Problems ........................................................................................... 116
Solving Network Problems ............................................................................................................... 118
Solving Memory Problems ............................................................................................................... 121
Solving Processor Problems ............................................................................................................ 123
Solving CD-ROM and DVD Problems .............................................................................................. 123
Solving USB Flash Drive Problems .................................................................................................. 125
Solving Front Panel Component Problems ...................................................................................... 127
Solving Internet Access Problems .................................................................................................... 127
Solving Software Problems .............................................................................................................. 129
Contacting Customer Support .......................................................................................................... 131
8 HP PC Hardware Diagnostics .................................................................................................................... 132
Why run HP PC Hardware Diagnostics ............................................................................................ 132
How to access and run HP PC Hardware Diagnostics ..................................................................... 133
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 134
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