HP Compaq Pro 4300

Maintenance and Service Guide
HP Compaq Pro 4300 Small Form Factor
Business PC

HP Compaq Pro 4300 Specifications

General

Full HD	No
Panel type	TN
LED backlight	Yes
Display diagonal	20 \
Display resolution	1600 x 900 pixels
Native aspect ratio	16:9
Tcase	65.3 °C
Bus type	DMI
Processor cache	3 MB
Processor cores	2
Processor model	i3-3240
System bus rate	5 GT/s
Processor family	Intel® Core™ i3
Processor series	Intel Core i3-3200 Desktop Series
Processor socket	LGA 1155 (Socket H2)
Processor threads	4
Processor codename	Ivy Bridge
Processor frequency	3.4 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8
Thermal Design Power (TDP)	55 W
CPU multiplier (bus/core ratio)	34
Memory types supported by processor	DDR3-SDRAM
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Product type	All-in-One PC
Motherboard chipset	Intel® H61
Internal memory	4 GB
Memory slots type	SO-DIMM
Memory clock speed	1600 MHz
Maximum internal memory	16 GB
Memory layout (slots x size)	1 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Total storage capacity	500 GB
Compatible memory cards	SD
Autonomy mode	-
Storage drive interface	Serial ATA
On-board graphics card ID	0x152
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 2500
On-board graphics card family	Intel® HD Graphics
On-board graphics card base frequency	650 MHz
On-board graphics card dynamic frequency (max)	1050 MHz
Number of displays supported (on-board graphics)	3
RMS rated power	4 W
Wi-Fi standards	Not supported
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Headphone outputs	1
USB 2.0 ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	0
Bundled software	Adobe Flash Player\\r HP Marketplace\\r Bing\\r Microsoft Internet Explorer\\r PDF Complete Corporate Edition\\r WinZip Basic\\r Yahoo\\r Compre Office
Recovery operating system	Windows 8 Pro
Operating system installed	Windows 7 Professional
Processor ARK ID	65690
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX, SSE4.1, SSE4.2
Thermal solution specification	PCG 2011C
Intel Secure Key Technology version	0.00
Intel Identity Protection Technology version	1.00
Product color	Black
Country of origin	China
Total megapixels	1.3 MP
AC adapter power	150 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	15 - 80 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	220 mm
Width (with stand)	507 mm
Height (with stand)	406 mm
Weight (with stand)	5730 g

Summary

Maintenance and Service Guide

HP Compaq Pro 4300 Small Form Factor Business PC

Identifies the specific computer model covered by the guide.

About This Book

Document Notations (WARNING, CAUTION, NOTE)

Explains document symbols for warnings, cautions, and notes.

1 Product Features

Standard Configuration Features

Describes the standard hardware and software features of the computer.

Front Panel Components

Details the components and ports located on the front of the computer.

Rear Panel Components

Details the components and ports located on the rear of the computer.

Serial Number Location

Explains where to find the unique serial and product ID numbers for the computer.

2 Activating and Customizing the Software

Software Setup for Windows 7

Guides on activating and customizing software for Windows 7.

Software Setup for Windows 8

Guides on activating and customizing software for Windows 8.

3 Computer Setup (F10) Utility

Computer Setup Utility Overview and Access

Lists functions and how to access the F10 Utility.

Computer Setup Options: File, Storage, Security, Power, Advanced

Details various configuration categories within the F10 utility.

Recovering Configuration Settings

Guides on saving and restoring system configuration settings.

4 Serial ATA (SATA) Drive Guidelines and Features

SATA Drive Characteristics and SMART Technology

Provides SATA drive specs and explains SMART ATA drives.

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

Chassis Identification and ESD Prevention

Identifies chassis types and explains electrostatic discharge prevention.

Grounding, Operating, and Routine Care Guidelines

Covers work area grounding, operating, and routine care procedures.

Component Cleaning Procedures

Details cleaning procedures for the computer case, monitor, and mouse.

Service Considerations and Battery Information

Covers service considerations and details about the lithium coin cell battery.

6 Illustrated parts catalog

Spare Parts Catalog Overview

Introduces the section detailing available spare parts for the computer.

Major Component Spare Parts List

Lists major computer components and their spare part numbers.

Sequential Part Number Listing

Provides spare parts listed sequentially by part number.

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Disassembly Preparation and Basic Panel Removal

Prepares for disassembly and covers access panel and front bezel removal.

Installing Additional Memory and DIMM Specifications

Guides on installing memory and DIMM compatibility.

Expansion Card Installation and Removal

Procedures for installing or removing expansion cards.

Cable Management Guidelines

Best practices for routing and managing internal computer cables.

Drive Installation and Removal Procedures

Introduces the section on installing and removing various types of drives.

Removing and Installing Internal Drives

Guides for removing 5.25-inch and 3.5-inch drives.

Installing Optical Drives

Instructions for installing optical drives into a 5.25-inch bay.

Removing Internal 3.5-inch Drives

Procedure to remove a 3.5-inch internal drive.

Installing Drives into 3.5-inch Bays

Steps to install drives into the 3.5-inch internal bay.

Primary Hard Drive Replacement

Detailed guide for replacing the main SATA hard drive.

Baffle, Fan, and IO Assembly Removal

Details removal of baffle, fan, and front panel I/O assembly.

Speaker and Heat Sink Removal

Instructions for removing speaker and heat sink components.

Processor Removal and Installation

Detailed guide for replacing the computer's processor.

Power Supply Removal and Replacement

Instructions for replacing the computer's power supply unit.

System Board Removal and Replacement

Guides on replacing the computer's system board.

Battery Replacement Procedures

Information about the computer's internal battery and replacement steps.

Tower Orientation and Security Lock Installation

Covers tower orientation and installing security locks.

Cable Lock and Padlock Installation

Details the installation of security cable locks and padlocks.

Front Bezel Security

How to install a security screw to lock the front bezel.

A Power Cord Set Requirements

General and Country-Specific Power Cord Requirements

Specifies general requirements for power cords applicable to all countries.

B POST Error Messages

Understanding POST Errors and Codes

Explains error codes, messages, and indicators during Power-On Self-Test (POST).

Interpreting Front Panel LEDs and Audible Codes

Guides on understanding front panel LED and audible error codes during POST.

C Troubleshooting Without Diagnostics

Safety, Pre-Support Checks, and Helpful Hints

Outlines safety, pre-support checks, and general troubleshooting tips.

Solving General Problems

Addresses common issues like system lockups, power button problems, and cursor movement.

Solving Power Problems

Common causes and solutions for intermittent power supply issues.

Solving Hard Drive Problems

Addresses hard drive errors, bad sectors, and detection problems.

Solving Media Card Reader Problems

Troubleshooting for media card recognition and write protection.

Solving Display Problems

Addresses blank screens, bad monitors, and incorrect cable connections.

Solving Audio Problems

Troubleshooting for sound cutting out or low volume issues.

Solving Printer Problems

Addresses common printer issues like not printing or garbled output.

Solving Keyboard and Mouse Problems

Troubleshooting for input devices and unrecognized commands.

Solving Hardware Installation Problems

Addresses issues with new hardware not being recognized or configured.

Solving Network Problems

Addresses Wake-on-LAN functionality and network controller detection.

Solving Memory Problems

Discusses issues related to memory installation and insufficient memory.

Solving Processor Problems

Addresses processor performance issues and seating problems.

Solving CD-ROM and DVD Problems

Troubleshooting for boot issues and media detection problems.

Solving USB Flash Drive Problems

Addresses USB flash drive recognition and boot issues.

Solving Front Panel Component Problems

Troubleshooting for USB devices, headphones, and microphones not recognized.

Solving Internet Access Problems

Addresses issues with connecting to the Internet, ISP, and browser setup.

Solving Software Problems

Troubleshooting for application installation, conflicts, and driver issues.

D HP PC Hardware Diagnostics

HP PC Hardware Diagnostics: Purpose and Access

Explains the purpose and how to run HP PC Hardware Diagnostics.

Downloading HP PC Hardware Diagnostics to a USB device

Instructions for downloading diagnostic tools to a USB drive.

E Backup and Recovery

Backup and Recovery Procedures for Windows 7

Procedures for backing up data and restoring the system in Windows 7.

System Restore and Recovery

How to create restore points and perform system recovery in Windows 7.

System Recovery Methods (Windows 7)

Details system recovery using recovery images or media.

Backup and Recovery Procedures for Windows 8

Guides on backing up files and performing system recovery in Windows 8.

Performing System Recovery in Windows 8

Overview of tools for system recovery in Windows 8.

Using Recovery Tools: Windows and F11

Explains Windows recovery tools and F11 recovery.

F Password Security and Resetting CMOS

Password Security and CMOS Reset Overview

Discusses computer password features and CMOS settings.

Resetting the Password Jumper

Procedure to clear passwords using the password jumper.

Clearing and Resetting the CMOS

Steps to clear and reset the computer's CMOS configuration.

G Drive Protection System (DPS)

Drive Protection System (DPS) Overview

Explains the DPS for diagnosing hard drive problems.

Accessing DPS Through Computer Setup

Guides on accessing and running the DPS diagnostic tool via Computer Setup.

H Specifications

Computer Hardware Specifications

Lists physical and environmental specifications for the computer.

Power Supply Specifications

Continues the listing of computer specifications, including power supply details.