panel or in the Embedded Web Server, and recover or replace printheads if
necessary.
● Do you have high-density black areas in your image? In this case, the printer may
change temporarily to a slower print quality option in order to maintain quality.
The problem is communication failures between
computer and printer
Some symptoms are:
● The front-panel display does not show the “Receiving” message when you have
sent an image to the printer.
● Your computer displays an error message when you are trying to print.
● Your computer or printer “hangs” (stays idle) while communication is taking place.
● Your printed output shows random or inexplicable errors (misplaced lines, partial
graphics etc.)
To solve a communication problem:
● Ensure that you have selected the correct printer in your software.
● Ensure that the printer works correctly when printing from other software.
● Remember that very large prints may take some time to receive, process, and
print.
● If the printer is connected to a network, try using it when connected directly to
your computer through a FireWire or USB cable.
● If your printer is connected to your computer through any other intermediate
devices, such as switch boxes, buffer boxes, cable adapters, cable converters,
etc., try using it when connected directly to your computer.
● Try another interface cable. For details of supported cables, see “Interface
specifications”.
● Ensure that the graphic language setting is correct. See How do I change the
graphic language setting?.
The problem is I cannot access the Embedded Web
Server from my browser
If you have not done so already, please read How do I access the Embedded Web
Server?.
● Have you set a password for the Embedded Web Server, and then forgotten the
password? If so, select the
icon, then Configuration menu > Reset EWS
password.
●
At the printer's front panel, select the
icon, then Configuration menu > Allow
EWS. If this option is off, turn it on.
● Check that you have a TCP/IP (network or FireWire) connection to your printer. If
you connect directly to your printer with a USB cable, you cannot use the
Embedded Web Server.
● If you are using a FireWire connection, make sure that your computer's operating
system supports IP over IEEE-1394 (FireWire). For example, Windows XP and
Windows 2003 Server support IP over FireWire, but Windows 2000 does not.
Chapter 17
220
The problem is something else
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