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Tell me about getting help
● Tell me about HP Instant Support
● Tell me about HP Customer Care
● Tell me about HP Designjet Online
● Tell me about other sources of information
Tell me about HP Instant Support
HP Instant Support is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's
knowledge bases, allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your
printer's Embedded Web Server. See How do I access the Embedded Web Server?.
To be able to use HP Instant Support:
● You must have a TCP/IP connection to your printer, because HP Instant Support
is accessible only through the Embedded Web Server.
● You must have access to the World Wide Web, because HP Instant Support is a
Web–based service.
HP Instant Support is currently available in English, Korean, Simplified Chinese, and
Traditional Chinese.
Tell me about HP Customer Care
As your strategic support partner, we make it our business to help keep your business
running smoothly. HP Customer Care offers award-winning support to ensure you get
the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages
new technologies to give customers unique end-to-end support. Services include
setup and installation, troubleshooting tools, warranty upgrades, repair and exchange
services, phone and Web support, software updates, and self-maintenance services.
To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call the phone number in the Customer Service Guide provided with your printer.
What to do before you call:
● Review the “The problem is” troubleshooting suggestions in this guide.
● Review the relevant driver documentation supplied with this printer (for users
sending PostScript files or those using Microsoft Windows).
● If you have installed third-party software drivers and RIPs, refer to their
documentation.
● If the problem appears to be related to your software application, first contact
your software vendor.
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Tell me about getting help
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