● If you still have difficulty, refer to the HP Support Services booklet provided with
your printer. This document contains a comprehensive list of various support
services available to help solve printer problems.
● If you call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
– The printer you are using (the product number and the serial number, found
on the label at the back of the printer)
–
The printer's Service ID: select the
icon, and then Information > Show
printer information > Service ID
– If there is an error code on the front panel, note it down; see “Status codes
and error messages”
– The computer you are using
– Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers)
– The cable you are using (by part number) and where you purchased it
– The type of interface used on your printer (FireWire, USB, or network)
– The software name and version you are currently using
– If the problem is a system error it will have a error number; record the error
number and have it ready
– If possible, print out the following reports; you may be asked to fax them to
the support center helping you: Configuration, Usage Report, and “all pages
above” from Service Information (see Tell me about the printer's internal prints)
Tell me about HP Designjet Online
Enjoy a world of dedicated services and resources to ensure you always get the best
performance from your HP Designjet products and solutions.
Register at HP Designjet Online, your large-format printing community at
http://www.hp.com/go/designjet/ for unrestricted access to:
● Downloads — the latest printer firmware, drivers, software, media profiles, etc.
● Technical support — online troubleshooting, customer care contacts, and more
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Technical documentation and training videos
● Latest product information — printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of
business, and by setting your communication preferences: you decide the information
you need.
Register at HP Designjet Online for the best performance.
HP Designjet Online is available in English, German, French, Italian, Spanish,
Portuguese, Japanese, Korean, Simplified Chinese, and Traditional Chinese.
Chapter 24
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Tell me about getting help
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