100 Chapter 3 System Error Codes
System Error Codes
• If the message continues even though the Printhead Cleaning Cartridge has been replaced, Check
that the Printer has the latest Firmware version, if not, update the firmware to the latest version.
• If the new Printhead Cleaning Cartridge is not detected, reset the life counter of the part manually ⇒
Page 199.
SE Code: 32:01.01 - The substrate printed on is too small
Problem Description:
This system error occurs when there is a small amount of paper printed (less than 79 inches (200cm) long.
Corrective Action:
• Check there is no obstacle between the Take Up Reel optical sensors.
• Check the paper is attached to the Take Up Reel spindle.
• Check the Take Up Reel switch is in the correct position.
• If needed, use the Take Up Reel arrow keys to wind paper before resume printing.
• To resume printing, press OK.
SE Code: 32:01.02 - Problem with the Take Up Reel
Problem Description:
This system error happens when there is a small amount of paper printed (less than 70 inches long), and
the Take Up Reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though
the spindle motor has been rotating for more that 3 seconds.
The most probable cause of this error is the user has forgotten to set the switch direction or tape the paper
to the spindle core, when the paper reaches the floor and blocks the Take Up Reel IR sensors.
Corrective action
• Check that there is no interference around the Take Up Reel optical sensors.
• Check the paper is attached to the Take Up Reel spindle.
• Check the Take Up Reel switch is in the correct position.
• Check there is no obstacle between the Take Up Reel optical sensors
• If required, use the Take Up Reel arrow keys to wind paper before resuming the print.
• When the jam is cleared, printing is resumed. Press the Ok key to clear the Warning message.
SE Code: 32:01 - Take Up Reel disconnected
Problem Description:
There is a cable connection problem with the Take Up Reel.
Corrective Action:
• If you want to keep using the Take Up Reel, you must turn off the printer and check all Take Up Reel
cables are connected again (Sensors cables, printer cable).
• If not, manually unload the paper from the Take Up Reel. Remember to cut the paper before.
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