228 Chapter 5 Print Quality
Print Quality
Initial Print Quality Troubleshooting Actions
For the vast majority of print quality problems, a Call Agent should request that the customer performs the
troubleshooting actions in the Maintenance and Troubleshooting Guide in the section ‘Troubleshooting
print-quality issues. Most problems can be resolved using these procedures without the need for an on-site
visit.
How to Use the Image Quality Plots
The Printer contains a series of basic image quality tests which help you to diagnose image quality defects.
There is an option to print all three diagnostic prints at once or print them individually.
The three Image Quality plots test the printer in different ways, but can be split into the following sections:
• Printhead Alignment: The purpose of this test is to test the accuracy of the current printhead
alignment.
• Printheads Health: This test is designed to check if the printhead nozzles print correctly.
• Substrate Advance: This test enables you to visually check if there are any substrate advance
issues with the printer.
To print all the test diagnostic prints shown here go to the Service Menu List>2. Image Quality Plots> 2.1
Print ALL plots.
Considerations for Printing the Diagnostic Print
1. Use the same type of paper that the customer was using when they experienced the image quality
problem.
2. If you do not see any problems with the Image Quality Test, then the problem may not be with the
printer itself. The problem may be with the RIP.
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