The Front Panel recommends replacing or reseating a Printhead 257
Ink Supplies
3. Check that the Ink Cartridge is the correct color. A connector of an Ink Cartridge will refuse to con-
nect to a cartridge of an incorrect color
4. Ensure that the Ink Cartridge is the correct orientated (compare it with the others).
Cannot insert a Printhead
1. Use the correct procedure to change printheads, through the Front Panel. Refer to the User´s Guide
for further details.
2. Check there is no obstruction in the Printhead slot.
3. Check the printhead is correctly orientated.
4. Check that the Printhead latch and Printhead cover is closed and secured.
The Front Panel recommends replacing or reseating an Ink Car-
tridge
1. Disconnect the Ink Cartridge
2. Reconnect the Ink Cartridge and check the Front Panel message.
3. If the problem persists, insert a new Ink Cartridge.
4. If the problem continues, escalate the issue to division level.
The Front Panel recommends replacing or reseating
a Printhead
If there is an error with one of the Printheads, the printer will display an error message on the Front Panel.
However more information about the specific error can be found by looking at the error code in the
‘Current Information’ section of the ‘Print Service Information’ page. The printhead error code can be
found in the Service Information Print. Go to Setup Menu>Information menu>Internal Prints>Print Service
Information>Current Information.
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