Warranty Information for Ink Supplies 259
Ink Supplies
Printhead Temperature too high procedure
1. Perform a Printhead recovery- Go to the ink menu in the Front Panel and select Image Quality Main-
tenance>Clean Printheads.
2. Reprint the job with lower drying temperatures.
3. Reprint the job with higher number of passes.
4. If the problem persists, replace the Printhead.
A Printhead has damaged the substrate
When a Printhead touches the substrate, the most probable cause is excessive drying temperature. Reduce
the heating and curing temperature.
Incorrect error messages displayed about the Cleaning Cartridge
roller
If the customer touches the roller of the Printhead cleaning Cartridge, this can cause the printer to lose
track of how much of the wiping material was left on the roller and cause the printer to cancel jobs and
display erroneous error messages. Explain to the customer that the roller of the Printhead Cleaning
Cartridge must never be touched, and only handle the cartridge if it requires replacement.
Warranty Information for Ink Supplies
Ink Cartridge
The warranty for the Ink Cartridges will end when one of the following occurs:
• 24 months from the date of manufacture.
or
• When the advertised deliverable ink has been reached
• Host Ink Cartridge: (775ml/26.2 floz)
or
0x00040 TEMP TOO HIGH Refer to the ‘Temperature too high proce-
dure’ below
0x00080 TEMP TOO LOW
Clean the electrical connections between the
Printhead and the Carriage. Refer to the cus-
tomer’s Maintenance Guide.
0x00100 BAD ACUMEN INFO
0x00200 NO PEN
0x00400 BAD ACUMEN ACCESS
0x00800 WRONG MODEL
Replace the Printhead, as the type of Print-
head inserted it not supported by the Printer
0x01000 MISMATCH
0x02000 CSDATA NOT RESPONDING
Clean the electrical connections between the
Printhead and the Carriage. Refer to the cus-
tomer’s Maintenance Guide.
0x04000 CSDATA TRANSMIT ERROR
0x08000 FAILS ENERGY CALIBRATION
0x40000 END OF LIFE
Replace the ‘Out of Warranty’ Printhead
0x80000 EXPIRED
Error code Meaning Corrective action
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