Troubleshooting shutdowns 39
Troubleshooting
• In order to minimize the problem, check the top edge of the substrate for damage or excessive
curling. If the substrate is a self-adhesive type of substrate, check that the backing paper (the
liner) has not become detached.
• Check that the substrate has been correctly adjusted following the ‘Add new Substrate proce-
dure’ in the User´s Guide.
2. Check that the Vacuum Fan works correctly.
Troubleshooting shutdowns
Paper Path
To resolve paper path problems, do the following:
1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
Make sure that the mylar is not damaged. If there is a wrinkled mass of media inside the paper
path, lift the Pinch wheels (using the Media Load Handles) and clear the obstruction.
2. If this shutdown happens at the end of a Roll of Media, it could be because the media is stuck firmly
to the Roll. Lift the Pinch wheels (using the Media Load Handles) and pull the media clear.
3. Replace media spindle if broken.
4. Replace the Media-Axis Motor
⇒ See page 422.
Printhead path
When a shutdown occurs in the Printhead path, the message “Switch Power Off / Check Printhead Path
(*) will be displayed. The (*) will be a number, which will give an indication on where the failure
occurred:
PWM shutdown
To resolve a PWM shutdown, do the following:
1. Clean Slider Rods and Apply Oil along the complete axis of the Slider Rods. After applying the Oil,
perform the Scan-Axis Test
⇒ See page 157 and check that the values are within the given limits.
2. Replace the Scan-Axis Motor
⇒ See page 419.
Velocity shutdown
To resolve a velocity shutdown, do the following:
1. Open the Window and check for any visible obstacles restricting the movement of the Carriage
Assembly. Try and move the Carriage Assembly manually, checking for smooth and free movement.
Energy shutdown
To resolve an energy shutdown, do the following:
1. Clean Slider Rods and Apply Oil along the complete axis of the Slide Rods. After applying the Oil,
perform the Scan-Axis Test
⇒ See page 157 and check that the values are within the given limits.
2. Replace the Scan-Axis Motor ⇒ See page 419.
To Next Page
Loading...